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Customer Care Representatives Supervisor-3938 - Customer Care Representatives Supervisor M/F

Thu, 13 Aug 2026 22:01:52 Z

Métier : Achats Ventes Marketing/Achats Ventes Marketing - DELEGUE ATTACHE COMMERCIAL
Contrat : CDI
Description du poste :
We are looking for a driven, hands-on individual to take up the role of Customer Care Representatives Supervisor. This role will be central to delivering customer care that supports both our sales targets and our customer satisfaction goals.

RESPONSIBILITIES Sales Turnover: Set and monitor sales targets for the Customer Care team, ensuring alignment with overall business goals. Support the implementation of commercial campaigns and telesales activities that drive revenue. Supervision of the Customer Care Team: Oversee the daily activities and performance of Customer Care Representatives. Ensure efficient communication between internal teams to meet customer needs and resolve inquiries. Equip team members with the necessary tools and training to meet performance targets Customer Care Act as a liaison between Key Account Managers, Branch Managers, and customers to effectively resolve complaints and inquiries. Identify recurring customer issues within the call center and proactively implement solutions. Collect and report on market intelligence to assist in refining customer care strategies. Client Management Ensure Customer Care Representatives adhere to daily call schedules and meet performance expectations. Handle client credit suppression requests and collaborate with the Credit Controller to manage accounts. Invoicing Support: Assist the team with invoicing customer orders, ensuring accuracy and timely completion of all related documentation. Monitor the invoicing process to ensure compliance with internal processes and customer requirements. Stock Management Liaise with the Warehouse Manager to ensure accurate stock levels and timely deliveries to customers KEY PERFORMANCE INDICATORS Growth in sales Higher uptake of bonus promotions Order entry accuracy and fill rate GDP/regulatory documentation compliance Customer satisfaction and complaint resolution turnaround Order processing turnaround time (cutoff/same-day compliance)
Lieu : Nairobi
Niveau d'études min. requis : 3 - BTS / DUT ou équivalent

COMPTAGUY0726-3912 - CHEF(FE) COMPTABLE H/F

Wed, 08 Jul 2026 16:56:33 Z

Métier : Finance Juridique/Finance Juridique - COMPTABILITE
Contrat : CDI
Description du poste :
Vos principales missions : ➢ Superviser l’ensemble de la comptabilité ➢ Encadrer et animer l’équipe comptable (2 personnes) ➢ Garantir la fiabilité des comptes et le respect des normes comptables ➢ Gérer et piloter la trésorerie ➢ Suivre l’encours clients ➢ Réaliser les budgets ➢ Réaliser les clôtures mensuelles, trimestrielles et annuelles ➢ Participer au reporting groupe ➢ Établir les états financiers et les déclarations fiscales ➢ Assurer la relation avec les auditeurs, commissaires aux comptes et partenaires externes ➢ Suivre les process internes

Profil recherché : ✓ De formation supérieure en Comptabilité et Gestion (Bac+5 type DCG, DSCG, Master) ✓ Expérience significative (5 ans minimum) sur un poste similaire en entreprise ou en cabinet ✓ Expérience en management (capacité à encadrer et travailler en équipe) ✓ Solides connaissances en comptabilité générale, normes comptables, obligations fiscales et sociales ✓ Maîtrise des outils informatiques (Pack office) ✓ Pratique de l’anglais et connaissance des outils ERP seraient un plus ✓ Autonomie, rigueur, organisation, communication et sens des responsabilités
Lieu : Matoury
Niveau d'études min. requis : 6 - Master 2 ou équivalent et plus
Langue / Niveau :
Anglais : Professionnel

PHARMGUY042026-3760 - PHARMACIEN(NE° - RESPONSABLE APPROVISIONNEMENTS H/F

Sun, 24 May 2026 22:02:05 Z

Métier : Direction Générale/Direction Générale - MOYENS GENERAUX
Contrat : CDI
Description du poste :
Véritable relais du Pharmacien Responsable, vous jouez un rôle central dans le pilotage des approvisionnements, la gestion des stocks et la maîtrise des flux logistiques. Au sein d’un entrepôt comptant environ 7 000 références, vous pouvez compter sur l’implication de l’ensemble de l’équipe de la SPG (près de 50 personnes). Vos missions principales s’axent sur deux enjeux majeurs : · En tant que membre du Comité de direction, vous êtes mobilisé sur différents sujets stratégiques (gestion des stocks, relation avec les fournisseurs, optimisation des procédures internes, etc.) et positionnez la satisfaction client au cœur de vos actions. · Fort d’une réelle appétence pour la supply chain, vous pilotez les différentes étapes du processus d’approvisionnement et d’exploitation, en veillant au niveau d’exigence règlementaire des produits. Vous concourez également à faire évoluer les pratiques de la structure en encourageant une « culture pharmceutique » auprès des équipes.

Titulaire du diplôme d'État de Docteur en Pharmacie et inscriptible à l’Ordre des Pharmaciens, vous témoignez d’une première expérience réussie au sein d’une entreprise pharmaceutique (officine, répartiteur, laboratoire, etc.). Vous disposez de bonnes connaissances en droit de la santé et d’un attrait soutenu pour les questions liées à la supply chain. Doté d’un fort esprit d’équipe et d’un excellent relationnel, vous faites preuve d’humilité, d’ouverture d’esprit et d’adaptabilité. Autonome et débrouillard, votre rigueur, votre sens de l’organisation et votre réactivité comptent parmi vos principaux atouts.
Lieu : Matoury
Niveau d'études min. requis : 6 - Master 2 ou équivalent et plus

Sales Executive, Hino-3769 - Sales Executive, Hino M/F

Mon, 04 May 2026 13:02:52 Z

Métier : Achats Ventes Marketing/Achats Ventes Marketing - DELEGUE ATTACHE COMMERCIAL
Contrat : CDI
Description du poste :
JOB PURPOSE This role is responsible for the achievement of the set sales targets to ensure the profitability of the brand Operational Responsibilities a) Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making; b) Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales; c) Prepare quotations in in line with CFAO Mobility Kenya guidelines to assist close sales in a timely manner; d) Create sales orders in the system to facilitate timely invoicing e) Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans; f) Maintain regular contact with clients to promote retention and generate referrals and new business opportunities; g) Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention; h) Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed; i) Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals; j) Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention; k) Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales; l) Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for Hino product segment; m) Submit accurate weekly deliveries and order intake data to the Brand Manager to keep track of the monthly sales targets as per budget; n) Support in the unit ordering process to ensure optimal stock holding at all times;

Minimum Level of Academic and Professional Qualification Degree in sales and marketing or other relevant field Minimum level of experience required 3 years’ working experience in sales in the automotive industry COMPETENCIES Technical a) Proficient in Microsoft Office applications/computer literacy b) Vehicle Driving Skills c) Product knowledge i.e., vehicle specifications, Basic mechanical knowledge d) Knowledge in professional standards Functional a) Writing skills b) Presentation skills Behavioral a) Excellent Customer Service skills b) Excellent interpersonal skills c) Pleasant and outgoing personality d) Strong negotiating and influencing skills e) Excellent presentation skills and communication skills (written and spoken) f) A team player with a go-getter attitude g) Ability to work under pressure and meet sales targets Organizational skills.
Lieu : Popo Road, Nairobi
Niveau d'études min. requis : 4 - Bachelor ou équivalent

Workshop Accounts Assistant-3352 - Workshop Accounts Assistant M/F

Mon, 13 Oct 2025 09:59:58 Z

Métier : Finance Juridique/Finance Juridique - COMPTABILITE
Contrat : CDI
Description du poste :
To support the Service Department in the areas of invoicing, purchasing, reporting and stock management.

▫ Generate LPOs to support the purchasing process in the workshop for sublets. ▫ Management of Oil and Consumables in the workshop to ensure availability of optimum stock. ▫ Raise and post LPOs for all workshop supplier invoices. ▫ Support in management of workshop expenses through proper stock management of consumables, monthly reconciliation (analyze any variance) including for Branches. ▫ Work In Progress (WIP) reporting, cleaning up WIP (including Branches). ▫ Support in service invoicing. ▫ Prepare monthly reports for oils and consumables, WIP branch fuel expenses, Repeat jobs ▫ Prepare Service Plan utilization report. ▫ Assist in the acquisition and documentation of service CAPEX including Branches. ▫ Carry out year end tools audit for the workshop. ▫ Support the Environment, Health and Safety (EHS) section in the preparation of the protective wear budget for the Company. ▫ Support the credit team as the first line of contact for the workshop customers. ▫ Act as the support Accountant for service-support expenses, GPs and variance analysis.
Lieu : Namanve
Niveau d'études min. requis : 4 - Bachelor ou équivalent
Langue / Niveau :
Anglais : Professionnel