Export RSS des offres - Seulement les offres à la une : Non / Métier : Achats Ventes Marketing, Administration / Pays : DOM & Océanie-->Martinique, Afrique-->Kenya, Afrique-->Madagascar

CIT/26/ANK-4016 - CHARGE DE SUIVI DES INTERVENTIONS SUR TERRAIN H/F

Mon, 17 Aug 2026 22:01:14 Z

Métier : Achats Ventes Marketing/Achats Ventes Marketing - RESP - MARQUE - PRODUIT
Contrat : CDD
Description du poste :
- Participer à la prise de contact avec les clients (téléphone, mail, terrain) pour planifier les interventions. - Soutenir l’équipe dans la logistique des interventions - Aider à la valorisation de l’opération via des supports de communication simples - Assurer le suivi des relances clients et contribuer à la fidélisation.

- Licence dans les domaines du commerce, du marketing, de la gestion ou des filières techniques. - Doté(e) d’un bon relationnel, à l’aise dans la relation client et le travail en équipe. - Autonome, rigoureux(se), organisé(e) et faisant preuve d’initiative. - Un intérêt pour le secteur automobile et les opérations de terrain serait un atout.
Lieu : Antananarivo
Niveau d'études min. requis : 4 - Bachelor ou équivalent
Langue / Niveau :
Français : Professionnel
Langue / Niveau :
Anglais : Notions

Customer Care Representatives Supervisor-3938 - Customer Care Representatives Supervisor M/F

Thu, 13 Aug 2026 22:01:52 Z

Métier : Achats Ventes Marketing/Achats Ventes Marketing - DELEGUE ATTACHE COMMERCIAL
Contrat : CDI
Description du poste :
We are looking for a driven, hands-on individual to take up the role of Customer Care Representatives Supervisor. This role will be central to delivering customer care that supports both our sales targets and our customer satisfaction goals.

RESPONSIBILITIES Sales Turnover: Set and monitor sales targets for the Customer Care team, ensuring alignment with overall business goals. Support the implementation of commercial campaigns and telesales activities that drive revenue. Supervision of the Customer Care Team: Oversee the daily activities and performance of Customer Care Representatives. Ensure efficient communication between internal teams to meet customer needs and resolve inquiries. Equip team members with the necessary tools and training to meet performance targets Customer Care Act as a liaison between Key Account Managers, Branch Managers, and customers to effectively resolve complaints and inquiries. Identify recurring customer issues within the call center and proactively implement solutions. Collect and report on market intelligence to assist in refining customer care strategies. Client Management Ensure Customer Care Representatives adhere to daily call schedules and meet performance expectations. Handle client credit suppression requests and collaborate with the Credit Controller to manage accounts. Invoicing Support: Assist the team with invoicing customer orders, ensuring accuracy and timely completion of all related documentation. Monitor the invoicing process to ensure compliance with internal processes and customer requirements. Stock Management Liaise with the Warehouse Manager to ensure accurate stock levels and timely deliveries to customers KEY PERFORMANCE INDICATORS Growth in sales Higher uptake of bonus promotions Order entry accuracy and fill rate GDP/regulatory documentation compliance Customer satisfaction and complaint resolution turnaround Order processing turnaround time (cutoff/same-day compliance)
Lieu : Nairobi
Niveau d'études min. requis : 3 - BTS / DUT ou équivalent

Sales Executive, Hino-3769 - Sales Executive, Hino M/F

Mon, 04 May 2026 13:02:52 Z

Métier : Achats Ventes Marketing/Achats Ventes Marketing - DELEGUE ATTACHE COMMERCIAL
Contrat : CDI
Description du poste :
JOB PURPOSE This role is responsible for the achievement of the set sales targets to ensure the profitability of the brand Operational Responsibilities a) Conduct regular field visits to prospect for clients in order to generate sales and gather market information to assist in planning and decision making; b) Actively follow up on new leads and referrals resulting from showroom, field activities and promotions to build prospects and close sales; c) Prepare quotations in in line with CFAO Mobility Kenya guidelines to assist close sales in a timely manner; d) Create sales orders in the system to facilitate timely invoicing e) Prepare sales calls programs for appointment bookings with prospective clients to facilitate sales plans; f) Maintain regular contact with clients to promote retention and generate referrals and new business opportunities; g) Consistently update customers on sales order progress, respond and resolve customer queries in a timely manner to ensure customer satisfaction and retention; h) Advise clients on finance packages available through partner financial institutions (Loxea and banks), and assist the clients in filling the required documentation to ensure the sales deals are closed; i) Liaise with Finance to ensure payment terms are clearly agreed and communicated to the customer, and proper finance documentation, to minimise customer complaints and enhance the closing of sales deals; j) Follow up on vehicle registration documents including logbooks to ensure the documentation is availed to the customer in a timely manner for enhanced customer satisfaction and retention; k) Actively participate in promotional and customer training activities to market the company’s products and services to increase product awareness for enhanced sales; l) Provide information to management and the marketing team on market intelligence to assist garner information required to develop aggressive marketing and sales strategies for Hino product segment; m) Submit accurate weekly deliveries and order intake data to the Brand Manager to keep track of the monthly sales targets as per budget; n) Support in the unit ordering process to ensure optimal stock holding at all times;

Minimum Level of Academic and Professional Qualification Degree in sales and marketing or other relevant field Minimum level of experience required 3 years’ working experience in sales in the automotive industry COMPETENCIES Technical a) Proficient in Microsoft Office applications/computer literacy b) Vehicle Driving Skills c) Product knowledge i.e., vehicle specifications, Basic mechanical knowledge d) Knowledge in professional standards Functional a) Writing skills b) Presentation skills Behavioral a) Excellent Customer Service skills b) Excellent interpersonal skills c) Pleasant and outgoing personality d) Strong negotiating and influencing skills e) Excellent presentation skills and communication skills (written and spoken) f) A team player with a go-getter attitude g) Ability to work under pressure and meet sales targets Organizational skills.
Lieu : Popo Road, Nairobi
Niveau d'études min. requis : 4 - Bachelor ou équivalent