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Application Support -4048 - Application Support M/F

Wed, 30 Sep 2026 22:02:47 Z

Métier : Système d'Informations/Système d'Informations - DIRECTION SYSTÈMES D'INFORMATIONS
Contrat : CDI
Description du poste :
🖥️ Support aux utilisateurs • Assurer le support de premier niveau aux utilisateurs ERP Achats et Finance. • Accompagner les utilisateurs dans l’utilisation quotidienne de Microsoft Dynamics 365 ERP. • Analyser, diagnostiquer et résoudre les incidents fonctionnels. • Assurer le suivi des demandes jusqu’à leur résolution complète. 🎫 Gestion des incidents et demandes de service • Enregistrer, prioriser et traiter les incidents selon les niveaux de service définis. • Analyser les incidents récurrents et proposer des actions correctives. • Escalader les incidents complexes aux experts ou prestataires concernés. • Assurer une communication régulière sur l’avancement et le statut des tickets. 🔐 Administration des accès et sécurité • Créer, modifier et supprimer les comptes utilisateurs et droits d’accès. • Administrer les rôles de sécurité et permissions dans l’ERP. • Veiller au respect des exigences de sécurité, gouvernance et audit. • Participer aux revues périodiques des accès utilisateurs. 📚 Documentation et gestion des connaissances • Rédiger et maintenir les guides utilisateurs et procédures. • Documenter les incidents, résolutions et solutions de contournement. • Garantir une documentation claire, exacte et à jour. • Contribuer à l’amélioration continue des processus de support. 🚀 Support aux changements et projets • Participer aux tests des évolutions, correctifs et mises à jour ERP. • Contribuer aux phases de recette utilisateur (UAT). • Assurer le support lors des déploiements et après mise en production. • Collaborer avec les équipes métiers, projets et partenaires externes. 🤝 Coordination des parties prenantes et prestataires • Développer des relations de travail efficaces avec les utilisateurs clés. • Coordonner les activités de support avec les prestataires externes. • Assurer le suivi des escalades et demandes d’amélioration. • Fournir des mises à jour régulières sur les activités et performances du support.

🎓 Formation • Bac +3 en systèmes d’information, informatique de gestion ou domaine équivalent. • Certification Microsoft Dynamics 365 considérée comme un atout. • Certification IT Service Management appréciée. • Formation complémentaire en ERP ou support applicatif souhaitée. 💼 Expérience • Expérience dans le support d’applications ERP en environnement professionnel. • Expérience sur Microsoft Dynamics 365 fortement souhaitée. • Expérience en support applicatif et gestion des incidents. • Expérience dans la gestion des comptes utilisateurs, rôles de sécurité et permissions. • Expérience de collaboration avec des prestataires externes et équipes support. • Participation à des projets ERP, phases de test ou de déploiement appréciée.
Lieu : Port-Louis
Niveau d'études min. requis : 4 - Bachelor ou équivalent
Langue / Niveau :
Français : Professionnel
Langue / Niveau :
Anglais : Professionnel

IT Associate – ERP Support-4160 - IT Associate – ERP Support

Tue, 29 Sep 2026 05:50:59 Z

Métier : Système d'Informations/Système d'Informations - DIRECTION SYSTÈMES D'INFORMATIONS
Contrat : CDI
Description du poste :
Reporting to the IT Business Applications Administrator the ideal candidate will be responsible for ensuring business systems are always available and online, optimally utilised, roles adequately assigned and assigned service desk tickets resolved while giving first line technical support. Main responsibilities for the Job 1.i. Enterprise Resource Planning (ERP) Support and Service Level Agreement (SLA) -Provide Level 1 technical support and assistance to end-users who interact with the ERP systems (SAP, Syspro, TALO, Navision,MS Dynamics 365, Synertrade, SAGE, Fleetwave, Annata and others), addressing their questions, issues, and training needs. -Monitor and optimize the ERP system's performance, identifying and resolving performance bottlenecks and inefficiencies. -Coordinate the Super users of the various business systems across the CFAO Mobility Kenya group of companies to efficiently offer first level support to the user base. Act as the link between the super users and the consulting firms that support the business systems. 2.Integration, Configuration and Customization -Integrate the ERP system with other applications and systems within the organization to streamline business processes and data exchange. 3.Security and Compliance -Implement and enforce security measures to safeguard ERP data and access. This includes user access controls, data encryption, and adherence to compliance standards. -Ensure that the ERP system complies with industry regulations, company policies, and data protection standards. Stay updated on relevant compliance requirements. -Work with the risk department closely to review the user authorizations to ensure that the roles are properly segregated. 4.Data Management and Change Management -Oversee data integrity, data imports, and data cleansing within the ERP system. Ensure that data quality standards are met. -Perform testing, validation, and quality assurance to ensure that system changes and customizations do not introduce errors or issues. 5.Backup and Recovery -Develop and maintain backup and disaster recovery plans to ensure data availability and continuity in the event of system failures or data loss. 6.Upgrades and Updates -Plan and execute ERP system upgrades and updates, ensuring compatibility with existing systems and minimal disruption to operations. 7,Licensing, Payments and Documentation -Ensure timely payment of all recurrent bills -Manage the licensing for all business systems. -Create and maintain documentation for system configurations, procedures, and policies to aid in training and troubleshooting. 8.Vendor Management -Collaborate with ERP vendors and service providers to address issues, obtain support, and negotiate contracts or service level agreements. -Manage outsourced resources by ensuring that work is delivered as per contract SLA (Service Level Agreement).

Knowledge/Skills & Experience a) Bachelor’s degree in Computer Science/IT or any related field b) 2 years’ relevant working experience c) Knowledge of System Applications Architecture d) Problem Solving and Root Cause Analysis Skills e) ERP Administration and Functional Knowledge f) Business Process Understanding g) IT Certification is an added advantage The Job opening will close on Wednesday 7th October 2026.
Lieu : Nairobi
Niveau d'études min. requis : 4 - Bachelor ou équivalent
Langue / Niveau :
Anglais : Professionnel

HQA-4005 - JUNIOR INTERNAL CONTROLLER M/F

Wed, 12 Aug 2026 08:58:28 Z

Métier : Finance Juridique/Finance Juridique - AUDIT
Contrat : CDI
Description du poste :
PURPOSE OF POSITION: To add value and improve the operations by bringing a systematic and disciplined approach to the effectiveness of risk management, control, and governance processes. Performing the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. Determining internal audit scope and developing annual plans. Obtaining, analyzing and evaluating accounting documentation, reports, data, flowcharts etc. MINIMUM REQUIREMENTS: Grade 12 qualification BS Degree in Accounting or Finance; or Diploma/ Degree in Internal Auditing Proven work experience as Internal Auditor. Advanced computer skills on MS Office (MS Excel Intermediate), accounting software and databases Ability to manipulate large amounts of data and to compile detailed reports Proven knowledge of auditing standards and procedures, laws, rules and regulations High attention to detail and excellent analytical skills Sound independent judgement Ability to work on own initiative and with minimal supervision Excellent people skills and emotional intelligence Ability to communicate and interact effectively with staff at all organisational levels Ability to persuade or inspire others to gain acceptance of good ideas Passionate and driven work ethic Proactive and resilient Organised and excellent time management skills Deadline and results driven

DUTIES AND RESPONSIBILITIES: Perform and control the full audit cycle including risk management and control management over operations’ effectiveness, financial reliability and compliance with all applicable directives and regulations. Obtain, analyse, and evaluate accounting documentation, previous reports, data, flowcharts etc. Prepare and present reports that reflect audit’s results and document process. Act as an objective source of independent advice to ensure validity, legality and goal achievement. Identify loopholes and recommend risk aversion measures and cost savings. Maintain open communication with management. Conduct follow up audits to monitor management’s interventions. Engage to continuous knowledge development regarding sector’s rules, regulations, best practices, tools, techniques and performance standards. Objectively review the organization's business processes - Financial, Sales and all operational processes. Optimize business processes. Make recommendations on how to improve internal controls and governance processes. Evaluate the efficiency of risk management procedures that are currently in place. Protect against fraud and theft of the organization's assets. Documents, evaluates and tests systems and controls to determine their adequacy and effectiveness to ensure compliance with policies and procedures, accomplishment of management’s objectives, reliability and integrity of information, economic use of resources, and safeguarding of assets. Develops and discusses findings; comes to agreement on recommendations and timelines for corrective actions with responsible persons and monitor the implementation status of agreed recommendations Ad hoc duties as and when required.
Lieu : ROODEPOORT
Niveau d'études min. requis : 3 - BTS / DUT ou équivalent
Langue / Niveau :
Anglais : Professionnel

HQIT-3890 - Information Systems - IT Department M/F

Thu, 25 Jun 2026 09:50:14 Z

Métier : Système d'Informations/Système d'Informations - DIRECTION SYSTÈMES D'INFORMATIONS
Contrat : Stage
Description du poste :
IT Graduate Internship Opportunity We are inviting applications from enthusiastic and motivated IT graduates to join our team as part of our Graduate Internship Programme. This opportunity is designed to provide hands-on experience, mentorship, and exposure to real-world IT operations. Minimum Requirements Completed Diploma/Degree in Information Technology, Computer Science, or related field Strong academic record and eagerness to learn Basic knowledge of networking, databases, and software support Excellent communication and problem-solving skills

Key Responsibilities Assist with IT support and troubleshooting Participating in system upgrades and maintenance Support the team with software installations and configurations Contribute to documentation and reporting of IT processes Collaborate with senior staff on projects and innovation initiatives Application Process Interested candidates should submit: A CV Certified copies of qualifications A short motivation letter
Lieu : ROODEPOORT
Niveau d'études min. requis : 3 - BTS / DUT ou équivalent
Langue / Niveau :
Anglais : Professionnel

IT/SFCD/6/2026-3886 - SAP Functional Consultant – Developer M/F

Tue, 23 Jun 2026 14:39:07 Z

Métier : Système d'Informations/Système d'Informations - DIRECTION SYSTÈMES D'INFORMATIONS
Contrat : CDI
Description du poste :
Purpose of the Role: To provide ongoing timely support and guidance to business and Sales teams on ERP solutions, processes, problems and automation, ensuring the smooth and efficient integration of information and SAP ERP solutions across all business units. Minimum Requirements: SAP Certified Development Associate – ABAP for SAP HANA or SAP S/4HANA ABAP Development certification Minimum 3 years SAP development experience Strong experience in: SAP S/4HANA ABAP Development ABAP Development Tools (ADT) in Eclipse CDS Views and embedded analytics SAP HANA concepts and performance optimization Experience with: Data Services SAP Fiori integration SAP enhancement frameworks Data modelling and reporting Strong analytical and problem-solving capability Ability to work independently and engage with business users effectively Advantageous Skills RAP (RESTful ABAP Programming Model) SAP BTP exposure

Essential Responsibilities: Demonstrate excellent development, quality & delivery skills working in short development and release cycles Work with geographically distributed teams seamlessly Exhibit learning agility by quickly upskilling on new tasks and concepts Develop software including coding, testing, quality assurance, and documentation Demonstrate strong analytical and problem-solving skills You will design new software features You will test the new software and correct it during the test phases You will analyse and solve issues in existing developments
Lieu : Durban
Niveau d'études min. requis : 3 - BTS / DUT ou équivalent

IT/MDOIS6/2026-3884 - IT Manager: Daily Operations M/F

Tue, 23 Jun 2026 13:25:10 Z

Métier : Système d'Informations/Système d'Informations - DIRECTION SYSTÈMES D'INFORMATIONS
Contrat : CDI
Description du poste :
Purpose of the Role: The role is responsible for all IT services i.e. maintaining operational stability, proactively identifying and resolving system and process issues through effective root cause analysis, and strengthening accountability, compliance, and operational excellence across the IT environment for TTAF, TTSAP, Ogihara, TGSA and ADVICS. This position enables the business to operate efficiently while supporting innovation and continuous improvement, allowing senior leadership to focus on strategic digital transformation initiatives and long-term business enablement. Minimum Requirements: Bachelor’s degree in computer science, IT, Business Science, or related field Minimum 5 years of experience People management experience Broad IT operations/support experience IT operations / service desk / support environment experience Exposure to manufacturing / supply chain environments

Essential Responsibilities: IT operations and service desk oversight Incident, escalation, and SLA management Risk, compliance, audit readiness, and security controls Stakeholder communication and vendor coordination Budget oversight and cost awareness Continuous improvement / kaizen / root cause analysis Team leadership, coaching, and accountability Key technical skills IT service desk / ticketing systems SLA and incident management Microsoft 365 / Intune / admin tools IT risk and security controls Reporting, dashboards, and documentation Root cause analysis and process improvement Leadership / behavioural competencies Stakeholder management Communication skills Problem solving and analytical thinking Accountability Resilience under pressure Ability to lead, develop, and hold teams accountable Planning and prioritisation Benefits of the role Opportunity to shape operational excellence Lead improvement initiatives Influence service quality across the business Manage a team and build capability Work at the intersection of IT operations and business enablement
Lieu : Durban
Niveau d'études min. requis : 4 - Bachelor ou équivalent

HQIT-S-3669 - IT SUPPORT TECHNICIAN M/F

Fri, 06 Mar 2026 06:17:02 Z

Métier : Système d'Informations/Système d'Informations - DIRECTION SYSTÈMES D'INFORMATIONS
Contrat : CDI
Description du poste :
Minimum Requirements: Grade 12/ equivalent. Good verbal and written communication and literacy skills in English and Afrikaans. A valid, unendorsed driver's license with the appropriate vehicle codes. Clean criminal record. Ability to carry out verbal and written instructions. Experience working as an IT Support Technician or similar role. Solid understanding of computer systems, networks, and IT security principles. Proficiency in diagnosing and troubleshooting hardware, software, and network issues. Experience with Windows, as well as common business applications.

Key duties and responsibilities: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Install, configure, and troubleshoot computer hardware, operating systems, applications, and network devices. Diagnose and resolve technical issues, either remotely or on-site, ensuring minimal disruption to operations. Set up and maintain computer systems, including hardware, software, and network infrastructure. Perform regular system upgrades and patches to ensure optimal performance and security. Maintain accurate records of IT assets, including inventory and equipment configurations. Collaborate with other IT team members to develop and implement solutions for complex technical issues. Provide training and guidance to end-users on the use of IT systems, software, and applications. Stay up to date with emerging technologies and industry trends to ensure the continuous improvement of IT services. Any ad hoc admin/ other responsibilities as and when required.
Lieu : ROODEPOORT
Niveau d'études min. requis : 3 - BTS / DUT ou équivalent
Langue / Niveau :
Anglais : Bilingue