VPRAEQPT-3791 - VENDEUR PIECES DE RECHANGES ET ACCESSOIRES EQUIPEMENT H/F

Mon, 11 May 2026 14:44:12 Z

Métier : Technique & Services/Technique & Services - RESP - MARQUE PIECES & SERVICE
Contrat : CDI
Description du poste :
- Vendre des pièces de rechange et des accessoires - Atteindre les objectifs de vente fixés - Participer à la gestion des stocks - Établir et organiser des documents internes - Aménager et animer les espaces de vente

- Titulaire d’un Bac+2 en mécanique, commerce ou domaine équivalent - Expérience confirmée dans un poste similaire, idéalement dans le secteur automobile - Bonne connaissance des pièces de rechange et des accessoires équipement - Maîtrise des techniques de vente, de négociation et de conseil client - Compétences en gestion de la relation client - Excellentes compétences relationnelles - Organisé et orienté performance - Dynamique et autonome
Lieu : BY-PASS
Niveau d'études min. requis : 3 - BTS / DUT ou équivalent
Langue / Niveau :
Anglais : Notions
Langue / Niveau :
Français : Professionnel

Aftersales Supervisor, Nakuru Branch-3771 - Aftersales Supervisor, Nakuru Branch M/F

Tue, 05 May 2026 09:56:44 Z

Métier : Technique & Services/Technique & Services - RESP - MARQUE PIECES & SERVICE
Contrat : CDI
Description du poste :
JOB PURPOSE This position is responsible for coordinating all aftersales operations (service and parts) at the Nakuru Branch, ensuring the delivery of world‑class support to customers. The role aims to drive service excellence, customer retention, and sustainable growth by enhancing workshop efficiency, expanding service and parts business, and supporting the overall profitability of the business unit Supervisory a) Oversee daily workshop operations to ensure smooth workflow and efficient service delivery b) Supervise and support service and parts teams to maintain high performance and discipline c)Manage service scheduling and ensure timely completion of repair and maintenance tasks d) Prospect, generate, and grow service and parts business for the Nakuru Branch across all customer segments e) Monitor key KPIs including labour sales, turnaround time, productivity, and customer satisfaction f) Ensure compliance with safety, quality, and operational standards across the workshop g) Manage lean parts inventory to ensure availability of required components for service and retail customers h) Coordinate parts department activities to achieve sales targets across all brands i) Maintain proper storage, handling, and security of parts as per company policy j) Assist in preparing annual service and parts budgets and forecasts k) Monitor financial performance and address variances to support branch profitability l) Prepare budget action plans and departmental budgets in line with management guidelines m) Develop and maintain strong customer relationships to drive retention and business growth n) Implement customer acquisition and retention strategies for all brands o) Prepare daily, weekly, monthly, and quarterly reports as per company reporting standards p) Ensure achievement of weekly, monthly, and quarterly revenue targets Operational Responsibilities a) Address customer issues and complaints promptly and effectively to maintain high satisfaction levels b) Build and maintain strong customer relationships by responding to their service and parts needs professionally c) Coordinate with the technical training department to support continuous training of service teams on new models, technologies, and processes d) Manage Work‑In‑Progress (WIP) to ensure no job exceeds 90 days e) Support the development and promotion of service contracts to drive long‑term customer loyalty f) Collaborate with the sales team to ensure a smooth transition from vehicle sale to aftersales support g) Work with marketing to implement aftersales and parts promotional campaigns that enhance customer engagement h) Develop and execute strategies to improve customer experience and grow aftersales throughput and revenue i) Ensure all aftersales operations comply with company policies, Industry standards, and safety/Anzen protocols j) Achieve set business targets and manage debtors to prevent overdue accounts

Minimum Level of Academic and Professional Qualification a) Bachelor’s Degree in Automotive Engineering or other relevant field from a recognized institution; b) Diploma in Business Management from a recognised institution Minimum Level of Experience Required 5 years of working experience in aftersales operations in an organisation of similar size of operations. Technical a) Computer literacy b) Budgeting c) Strategy development and implementation d) Knowledge of professional standards e) Knowledge of relevant legislation Functional a) Writing skills b) Presentation skills Behavioral a) Ability to work under pressure b) Negotiation & Conflict Management skills c) Interpersonal Skills d) Leadership and management-ability to lead teams, mentor and coach staff to goal definition and achievement e) Performance Management f) Professionalism –maintains a professional approach based on ethics and CMK values g) Integrity and honesty and ethics- ensures ethical practices and integrity to ensure CMK is not exposed to reputational risk h) Building consensus and influencing-ability to influence various players across all CMK departments i) Communication Skills j) Customer orientation-is customer focused striking a solid balance between external and internal customer orientation k) Resilience – is able to withstand strategic and operational challenges and maintain momentum l) Emotional Intelligence-manages emotions in a mature and composed manner as expected of a leader
Lieu : Nakuru
Niveau d'études min. requis : 4 - Bachelor ou équivalent

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VPRAEQPT-3791 - VENDEUR PIECES DE RECHANGES ET ACCESSOIRES EQUIPEMENT H/F

Aftersales Supervisor, Nakuru Branch-3771 - Aftersales Supervisor, Nakuru Branch M/F