Summary Statement:

The purpose of this position is to ensure achievement of Aftermarket sales and GP targets, to ensure achievement of new business objectives, managing and expanding existing client base through personal performance, ensure that best management practices are followed in all areas of responsibility regarding aftermarket sales procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Responsibilities:

• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by:

Selling of aftermarket forklift services, which includes Service and repairs.

Selling of PMA and FMA contracts to Increase our Units in operation ratio.

Selling of Load testing and Driver training.

Selling of Engineering and Spraybooth work.

Inform and resolve customers' questions about products, prices, availability, product uses.

Quotes to be done in conjunction with the technical team and Quotation clerk.

• Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts.
• Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the client’s business and unique needs and challenges (drive customer service excellence, ensure good communication with customers.)
• Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
• Preparation and presentation of reports as and when required.
• Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
• Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments.
• Participative responsibility to grow department in line with company requirements.
• Participation in team/department meetings and development/training initiatives to ensure that the aftermarket team functions as an efficient resource for the company.
• Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance).
• Ability to develop and implement operational innovation.