Aftersales Supervisor, Nakuru Branch M/F

 Join our CFAO MOBILITY Division!

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a Aftersales Supervisor, Nakuru Branch M/F  based : Kenya

Job description:

JOB PURPOSE
This position is responsible for coordinating all aftersales operations (service and parts) at the Nakuru Branch, ensuring the delivery of world‑class support to customers. The role aims to drive service excellence, customer retention, and sustainable growth by enhancing workshop efficiency, expanding service and parts business, and supporting the overall profitability of the business unit
Supervisory
a) Oversee daily workshop operations to ensure smooth workflow and efficient service delivery
b) Supervise and support service and parts teams to maintain high performance and discipline
c)Manage service scheduling and ensure timely completion of repair and maintenance tasks
d) Prospect, generate, and grow service and parts business for the Nakuru Branch across all customer segments
e) Monitor key KPIs including labour sales, turnaround time, productivity, and customer satisfaction
f) Ensure compliance with safety, quality, and operational standards across the workshop
g) Manage lean parts inventory to ensure availability of required components for service and retail customers
h) Coordinate parts department activities to achieve sales targets across all brands
i) Maintain proper storage, handling, and security of parts as per company policy
j) Assist in preparing annual service and parts budgets and forecasts
k) Monitor financial performance and address variances to support branch profitability
l) Prepare budget action plans and departmental budgets in line with management guidelines
m) Develop and maintain strong customer relationships to drive retention and business growth
n) Implement customer acquisition and retention strategies for all brands
o) Prepare daily, weekly, monthly, and quarterly reports as per company reporting standards
p) Ensure achievement of weekly, monthly, and quarterly revenue targets
Operational Responsibilities
a)  Address customer issues and complaints promptly and effectively to maintain high satisfaction levels
b)  Build and maintain strong customer relationships by responding to their service and parts needs professionally
c)  Coordinate with the technical training department to support continuous training of service teams on new models, technologies, and processes
d) Manage Work‑In‑Progress (WIP) to ensure no job exceeds 90 days
e) Support the development and promotion of service contracts to drive long‑term customer loyalty
f) Collaborate with the sales team to ensure a smooth transition from vehicle sale to aftersales support
g) Work with marketing to implement aftersales and parts promotional campaigns that enhance customer engagement
h) Develop and execute strategies to improve customer experience and grow aftersales throughput and revenue
i) Ensure all aftersales operations comply with company policies, Industry standards, and safety/Anzen protocols
j) Achieve set business targets and manage debtors to prevent overdue accounts