To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
To assist with the overall responsibility to manage Parts Department Personnel (bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly departmental meetings, achieving employee morale survey target, managing leave and absenteeism, implementing and driving Investors In People in line with company strategic objectives, ensure effective inter-departmental and internal communication; maintaining compliance with company’s personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training).
· Overall responsibility to ensure quality of customer interaction and service (support and guide the Parts team in attracting and securing new business, developing partnerships with and tailor-made solutions for clients; evaluation of Parts Aftermarket sales team’s development needs and ensuring lack of knowledge / skills are addressed; evaluation of administrative and supervisory staff development needs and ensuring lack of knowledge / skills are addressed).
· Sound financial management of department in line with budget and company strategic objectives (ensure that sales and GP targets are met, stock availability is as per set targets, parts obsolescence is controlled, overheads and debtors are in line with company regulations and under control; ensure parts order processing happens fast and efficiently; ensure parts inventories / perpetual stock counts are done as per company policy).
· Plan, prepare, submit and ensure achievement of Parts department’s budget.
· Preparation and presentation of weekly, monthly, and quarterly + ad hoc reports.
· Overall responsibility to ensure Parts team follows administrative procedures correctly.
· Manage development and performance of the Parts Aftermarket sales team; ensuring that the team maintain acceptable levels of coverage, growth, and profitability in their sales territories.
· Drive customer service excellence & ensure good relations and communication with customers.
· Grow department in line with company requirements.
· Ability to develop and implement operational innovation
The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position:
Matric, Grade 12 or equivalent qualification
· Proven experience and success in supervisory position in the material handling or related industry; minimum of 5 years’ experience in similar position
· Suitable knowledge of parts / products – e.g., Compactor, Cranes parts; coupled with suitable knowledge and experience in parts sales management.
• Excellent work ethic – honesty
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