Summary Statement:

The purpose of this position is to ensure achievement of the pre-owned sales business objectives, sales targets and revenue growth, to maximize efficiency of the department and to operate the department profitably according to set targets.

Key Performance Areas:

To perform this role successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Sound financial management of department in line with budget and company strategic objectives (ensure the quality of rental business activated is in line with company objectives; ensure order take targets, invoicing targets and GP targets are met, stock turn is controlled, overheads and debtors are in line with company regulations and under control).
Plan, prepare, submit and ensure achievement of Pre-Owned Equipment Sales department’s budget.
Preparation and presentation of weekly, monthly and quarterly and ad hoc reports.
Overall responsibility to manage Pre-owned Equipment Sales Department Personnel (bi-annual performance appraisals per staff member, payroll information to be compiled and submitted timeously, monthly departmental meetings, achieving employee climate survey target, managing leave and absenteeism, ensure effective inter-departmental and internal communication; maintaining compliance with company’s personnel policies with regards to hiring, terminations, compensation, benefits, discipline, grievances, safety and training).
Overall responsibility to ensure quality of customer interaction and service (support and guide the sales team in attracting and securing new business, developing partnerships with and tailor-made solutions for clients; evaluation of sales team’s development needs and ensuring lack of knowledge / skills are addressed; evaluation of administrative and supervisory staff development needs and ensuring lack of knowledge / skills are addressed).
Overall responsibility to ensure sales team follows administrative procedures correctly.
Manage development and performance of the sales team within defined, allocated sales areas; ensuring that the team maintain acceptable levels of coverage, growth and profitability in their sales territories.
Drive customer service excellence and ensure good relations and communication with customers.
Grow department in line with company requirements.
Ability to develop and implement operational innovation.