Service Advisory:
· Apply the laid down vehicle reception procedures for receiving vehicles into the Workshop as per the standard operating procedures (SOP).
· Manage workshop appointments based on customer constraints, available appointment slots and unforeseen events to optimize workshop workload.
· Generate and follow-up on estimates’ approval.
· Develop sale of spare parts and labor.
· Manage workshop bookings based on available hours’ data provided by the Service Supervisor
· Open job cards and ensure invoices are correct as per the jobs performed.
· Make sure cash and credit customer procedures are adhered to.
· Create an atmosphere of trust by providing a personal service.
· Evaluate customer needs by asking the appropriate questions exhibiting the required professionalism. Determine in consultation with the Service Supervisor if the work to be done is covered by warranty or a manufacturer recall campaign.
· Remain in contact with the Technician, Supervisor for real-time progress reports. In case of additional (unforeseen) jobs contact customers by telephone to inform them of a change in delivery deadlines and cost. Inform customers of this procedure during vehicle reception.
· Reformulate customer requests and draw up a work order. Explain the nature of work and check to be done and give estimated price and lead-time commitments.
· Sign the work orders and have the customer sign them. Provide customers’ with a copy.
· Ensure that work requested has been carried out, explains the bill to the customer and ensure that the bills are paid for before the vehicle is released.
· Ensure that completed vehicles are released quickly to clients by sending them text messages, emails, calls etc.
· Accompany customers to their vehicles and remove protective covers.
· Ensure that a safe working environment is maintained in accordance with the Company’s Workshop Health & Safety policy and the workplace always kept clean and tidy.
· Fulfill the duties assigned with strict adherence to the company’s compliance rules.
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