General information
Join our CFAO MOBILITY Division!
-(1).gif)
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Service Coordinator- Equipment M/F based : Uganda
Job description:
The Service Coordinator is responsible for coordinating the activities of the service department to ensure efficient operation, customer satisfaction and profitability of the assigned service department.
Profil request:
Responsibilities:
- Coordinate and monitor the service reception to maintain set performance levels ensuring customer satisfaction and achievement of business objectives.
- Provide all customers with clarity on technical and product specific information as well as detailed explanations on all works completed by service department
- Develop and ensure strict adherence to SOPs for all applicable service processes.
- Coordinate and control consumables ordering, issuance and stock holding
- Motivate, monitor and supervise technician performance and utilization to maximize service profitability
- Monitor customer satisfaction reports and develop service offers by targeting new customers and fleet companies and submit reports to the management
Knowledge and Skills:
- Bachelor's degree in engineering or related field
- 5 years' experience in service operations with 2 years at supervisory level
- Experience in trucks service operations
- Product and general automotive business knowledge with previous automotive trade experience
- Leadership skills
- Planning and organizing skills
- Driving license for passenger, truck and forklift
Create applicant account
