Main Responsibilities of the role;
Managerial/Supervisory
a) Implement service operational strategies to achieve set targets through continuous progress
monitoring
b) Monitor the utilisation of the service budget to ensure efficiency in the utilisation of funds allocated
c) Supervise the Service team to ensure a motivated and high performing team in the delivery of quality and timely service to the customers
d) Track and analyse key performance indicators to understand performance status and provide countermeasure where there are gaps
e) Build healthy relationship with other departments in the branch through communication and exchange of ideas to ensure smooth interdepartmental operations
f) Mentor and coach Service staff and recommend them for scheduled trainings to improve their skills
Operational Responsibilities
a) Oversee operations of the workshop to obtain maximum utilisation of automotive equipment and prevent operational delays in the section
b) Resolve critical customer complaints to mend broken trust and enhance customer retention
c) Monitor daily service sales to ensure performance is on track as per set targets and introduce action plans when below target
d) Provide a safe and conducive working environment in line with the Kaizen guidelines to eliminate risks
associated with noncompliance with Anzen regulations
e) Review work flows to increase the productivity of the Service team
f) Study the Voice of customer (VOC) report to understand customer satisfaction levels through Customer Service Index and provide solutions where there are gaps
Knowledge, skills and experience;
a) Bachelor's degree in engineering or other relevant field from a recognised institution
b) 5 years as a Senior Service Supervisor
c) financial management skills to enhance understanding of the performance of the department
b) Product & Technical knowledge
The job opening will close on Friday 25th July 2025.
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