Aftermarket Controller (Load Testing) M/F

Join CFAO South Africa !

From the sale of new and used vehicules and tricks, to supply -chain,logistics management, material handling ans assembly for the automotive Industry, CFAO South Africa delivers a range of integrated mobility solutions across the automotive value chain contributing towards the support, development and growth of the Automotive Industry in South Africa, and across the rest of Africa.

we are looking for    Aftermarket Controller (Load Testing) M/F   based:   South Africa

Job description:

Summary Statement:
The purpose of this position is to assist the LMI , Aftermarket Admin Supervisor, PSR's and team of technicians / mechanics to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Required profile :

Key Performance Areas (Essential Duties & Responsibilities)
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

• Overall responsibility to schedule, plan and communicate LMI activity and technicians / mechanics service activity to relevant staff member(s) and customers; dispatching of LMI / to attend to load testing and dispatching of technicians to attend to breakdowns / services
• Ensuring all Assessment documents loaded
• Ensuring all ECSA payments done on time.
• Ensuring all equipment is tested yearly and have valid certificate
• Ensure all documents are filled as per ASEC
•  Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customer
• Ensuring that team achieves predetermined targets
• Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
• Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system (ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices, generating order numbers for both internal and external customers, accurate and timeous processing of LMI, as well as technicians / mechanics time sheets, etc). Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
• Assisting product support foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
• Providing scheduled (monthly, weekly and daily) reports as requested by department manager, admin supervisor and / or product support engineer / foreman.
• General administrative duties (following up with customers for order numbers on abuse repairs, typing of quotations, filing, reports, etc.)