The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Grade 12 / Matric + minimum of 5 - 10 years relevant experience
• Advanced / Expert Computer literacy in MS Outlook, Word & Excel

Knowledge requirements:

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Knowledge of quality control processes, costs and other techniques for maximizing the effective storage and distribution of products (equipment and parts
• Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.

Competence requirements:

Skills:

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

• Judgement and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

• Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.

• Negotiation — Bringing others together and trying to reconcile differences.

• Mathematics — Using mathematics to solve problems.

• Time Management — Managing one's own time and the time of others.

Abilities:

• 
  Ability to influence, convince or impress others in a way that results in acceptance, agreement or behavior change; ability to negotiate on a win-win basis in a spirit of cooperation and partnership; ability to enthuse others and facilitate successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among team members.

• Ability to organize and schedule events, activities and resources, ability
  to set up and monitor timescales and plans

• Awareness of goals and standards – ability to follow through to ensure that quality and productivity standards are met

• Ability to create new and imaginative approaches to work-related issues – ability to identify fresh approaches and shows a willingness to question traditional assumptions; ability to develop and implement operational innovation

• Ability to interact with others in a sensitive and effective way – respects and works well with others
  
  

• Strong analytical ability, strong attention to detail
• Must be of sober habits, have high energy levels and general good health
• As this position is part of a team that service a specialised industry and client requirements are paramount to the success of their businesses and the partnership between our company and theirs – candidates applying for this position must be able to do standby and work overtime as and when requested.
• Excellent interpersonal skills, including very strong verbal and grammatically correct written English and Afrikaans communication skills
• Ability to interact with senior management; excellent communication skills with people at all levels in an organization
• Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally
• dealing with customers both internally and externally
• Ability to function effectively in a group and add value to the team / environment
• Excellent work ethic – honest, reliable, hardworking, dedicated and takes pride in work carried out
• Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service
• Ability to work with little or no supervision and still complete tasks timeously; enthusiastic, self-motivated and can use own initiative; deadline and results orientated

·        Experience working on the Kerridge system

·        Maintaining and updating information on database