The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Matric, Grade 12 or equivalent qualification
• Microsoft Office Competence, Word, Excel, Power Point, a prerequisite
• Higher Certificate, Diploma in Business Management, Customer Services, Public relations prerequisite for this role.
• Driver’s License Code 8 is a prerequisite.
• Kerridge Autoline, CRM, other ERP systems advantageous.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Computers and Electronics — Knowledge of electronic equipment, and computer hardware and software, including applications and programming.

Required Skills:

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Coordination — Adjusting actions in relation to others' actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation — Actively looking for ways to help people.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
• Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
• Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

General:

• Dedication to service excellence in every aspect of work carried out, strong focus on internal and external customer service.
• Strong analytical ability: ability and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly format.
• Excellent interpersonal skills, including very strong verbal and grammatically correct written English communication skills.
• Must be proactive; ability to prioritize and successfully complete multiple tasks timeously; ability to see a project through from start to finish.
• Impeccable, friendly and professional telephone manner and in general when dealing with customers both internally and externally.
• Ability to function effectively in a group and add value to the team / environment.
• Ability to interact with senior management, excellent communication skills with people at all levels in our Company.
• Must have excellent work ethic – honest, reliable, hardworking, dedicated, takes pride in work carried out
• Must be of sober habits, have high energy levels and general good health.
• Ability to adapt to and accept change, new ideas, new challenges.
• Adherence to CFAO Equipment policies, procedures, and Code of Conduct.