Job Specification:
· Ensure that all vehicles are serviced and maintained to customers' requirements.
· Supervise and productively control all workshop staff.
· Maintain discipline amongst workshop staff.
· Assist productive staff when problems are encountered.
· Liaise with key staff to ensure that deadlines are adhered to.
· Authorise internal parts requisitions from productive staff.
· Ensure that all work is carried out according to the OEM franchise standards.
· Ensure that all productive staff accurately record work performed on the back of the job card.
· Ensure that work is carried out within the established flat rate times as far as possible.
· Ensure that workshop policies and procedures are adhered to.
· Ensure that all costing and claims are correct and timeous.
· Ensure effective control procedures apply to all vehicles booked in for servicing.
· Ensure that no vehicle leaves the workshop without payment being affected.
· Maintain a high standard of housekeeping.
· Ensure that workshop complies with safety and health regulations.
· Ensure that tools and equipment are kept in good working order.
· Analyse come backs, discuss with the productive staff responsible and institute/introduce effective remedial action.
· Liaise with parts department regarding outstanding parts on order.
· Ensure that claims parts are returned to parts department.
· Minimize unproductive time.
· Control issuing of consumable materials.
· Maintain and update technical knowledge and skills.
· Carry out ad hoc duties from time to time at the discretion of management.
· Ad hoc admin/ other responsibilities as and when required.
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