The purpose of this position is to assist the aftermarket team to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas:

(Essential Duties & Responsibilities)

 Compiling Quotations and submitting to the customer within 24 hour

 Follow up on submitted quotes (3x per quote)

 Customer satisfaction.

 Feedback daily to managers

 Compile weekly Quote report

 Support the team to achieve predetermined targets

 Foster and maintain dedication to service excellence in every aspect of work carried out

Ensure timeous feedback / communication to customers

 Processing of invoices, creating order numbers, updating of records on Kerridge system

 Ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices,     

Generating order numbers for both internal and external customers, 

 Accurate and timeous processing of technician / mechanic time sheets, etc.).

Various specific administrative tasks relating to invoices 

Managing service schedules are included in this area of responsibility if required

Providing scheduled (monthly, weekly and daily)

Ad-hoc reports as might be requested by department / manager or supervisor and / or product support engineer / foreman.

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

Grade 12 / Matric + 3 years relevant experience

 Advanced / Expert Computer literacy in MS Outlook, Word and Excel

Minimum of 3 years’ experience in a similar position

Forklift technical knowledge

Preferred Knowledge, Skills Education / Training and Experience Requirement(s):

 Experience working on the Kerridge system essential

 An Analytical person who pays attention to the finer detail

 Maintaining and updating information on database

 Top 10% employee in their current work placement (As rated by their      current and or previous manager)