The requirements listed below are representative of the knowledge, skills, education / training and experience required for this position:

• Grade 12 / Matric plus minimum of 3 years work experience in similar position and environment with exposure to business / financial processes and calculations
• Computer literacy in MS Outlook, Word and Excel
• Experience working in Kerridge will be advantageous

Knowledge Requirements:

• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Required Skills:

• Active listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Time Management — managing one's own time and the time of others.
• Speaking — talking to others to convey information effectively.
• Writing — communicating effectively in writing as appropriate for the needs of the audience.
• Coordination — adjusting actions in relation to others' actions.
• Service Orientation — actively looking for ways to improve our service delivery

Work Activities:

• Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.
• Communicating with Supervisors, Peers, or Subordinates — providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Performing Administrative Activities — performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
• Processing Information — compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
• Documenting/Recording Information — entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
• Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
• Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others

General:

• Dedication to service excellence in every aspect of work carried out; strong focus on internal and external customer service
• Strong analytical ability; ability and suitable experience in compiling reports utilising and analysing various data sources and to present it in a user-friendly format

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Overall responsibility to ensure sales orders received are completed, processed and distributed correctly and timeously

• Receiving and accurately processing of sales order documentation
• Follow up on estimated delivery dates if unit is not in stock and Communicate estimated delivery dates with sales team
• Process invoice(s)
• Preparation of relevant documentation & gate passes
• Assist Sales team in preparation of documentation
• Overall responsibility to assist Sales department with general admin functions
• Overall responsibility to ensure all administrative functions are in place and being followed / implemented effectively and in line with company and system requirements; overall responsibility to ensure administrative tasks performed by self and admin team are completed accurately and timeously
• Overall responsibility to accurately and timorously prepare and distribute scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested
• Facilitating customer complaints and queries; foster and maintain dedication to service excellence in every aspect of work carried out;ensure feedback / communication to customers
• Participation in team/department meetings and development/training initiatives to ensure that the sales team functions as an efficient resource for the company by continuously evaluating and monitoring quality and accuracy of work, implementing and actively participating in development initiatives in line with company strategic objectives, ensure effective inter-departmental and internal communication.
• Capturing GRVs
• Allocating stock to the handover schedule and coordinating with the
• workshop to ensure timely handovers or deliveries
• Processing PODs
• Following up with the workshop regarding handovers
• Coordinating and tracking ETA dates from suppliers