Key Accountabilities:
1. Retail Sales & Lead Conversion
Identify, engage, and convert B2C prospects into successful vehicle purchases through structured sales processes, effective product presentation, and consistent follow‑up.
2. Customer Relationship Management
Build and maintain strong, trust‑based relationships with individual clients, ensuring high levels of satisfaction, referrals, and long‑term loyalty.
3. Showroom Engagement & Customer Experience
Deliver a premium showroom experience by proactively supporting walk‑in clients, conducting needs assessments, and providing accurate, compelling demonstrations of Toyota vehicles and solutions.
4. Financing & Ownership Solutions
Advise customers on available financing, insurance, and leasing options—working closely with the Finance & Insurance Sales Consultant to support informed and seamless purchase decisions.
5. Vehicle Delivery Excellence.
Coordinate and execute a professional and memorable vehicle handover process that reflects Toyota standards and enhances customer confidence and delight.
6. Market & Competitor Awareness
Monitor consumer trends, competitor activities, and customer preferences to inform sales approaches, refine offerings, and support continuous improvement of B2C sales strategies.
7. Cross-Functional Collaboration
Work effectively with finance, aftersales, logistics, and marketing teams to ensure timely vehicle delivery, smooth internal processes, and consistent execution of campaigns targeting B2C customers.
Job Knowledge, Skills & Experiences:
· Bachelor’s degree in Business, Sales, Marketing, or a related field
· Minimum 5 years’ sales experience, including at least 3 years engaging B2C clients
· Proven achievement of sales targets in a consultative, high‑value sales environment
· Strong customer-service orientation, negotiation, and presentation skills
· Valid driving license
Key personal attributes:
· Strong commercial acumen and ability to align customer needs with business priorities
· Excellent relationship‑building skills and emotional intelligence
· Customer‑centric mindset with a focus on delivering value and memorable experiences
· Clear, persuasive communicator with strong negotiation capability
· High integrity, accountability, and commitment to ethical conduct
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