Stock Controller M/F

Join CFAO South Africa !

From the sale of new and used vehicules and tricks, to supply -chain,logistics management, material handling ans assembly for the automotive Industry, CFAO South Africa delivers a range of integrated mobility solutions across the automotive value chain contributing towards the support, development and growth of the Automotive Industry in South Africa, and across the rest of Africa.

we are looking for    Stock Controller M/F   based:   South Africa

Job description:

The purpose of this position is to ensure general Stock control and Administrative duties for the branch as a whole is carried out accurately and timeously, to perform the Pre-Owned Stock controller function and to assist the Pre – Owned Sales Manager to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer oriented service and to implement and uphold actions in line with company strategic vision.

Profil demandé :

Pre-Owned Stock Controller duties:
o    Overall responsibility to accurately and timeously prepare and distribute scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or head office, e.g. Preparation of weekly department KPA report, service schedule reports, marketing campaign reports, preparation of data for reports to be submitted to Japan, etc.

o    General administrative duties (typing and distribution of quotations, faxing, filing, creating and updating spreadsheets, etc.)

o    Setting up meetings, taking minutes and distribution thereof

o    Ensuring that Pre-Owned Sales achieves the predetermined targets / budget

o    Overall responsibility to ensure quality of customer interaction and service (drive customer service excellence, ensure good communication with customers and team, developing and fostering partnerships with and tailor-made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed

o    Daily, Weekly, Monthly and Quarterly/Annual Stocktake – Wall to wall - Tag and move units to storage Cage.

o    Full responsibility to reserve, arrange delivery and collection of and manage overall control of Pre - Owned fleet units.

o    Responsible for communication with workshop re - preparation of machines prior to delivery

Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers; foster and maintain dedication to service excellence in every aspect of work

carried out; ensure timeous feedback / communication to customers
• General assistance to Sales Representatives, Administrator and Sales Manager when required.

Knowledge requirements:
o    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

o    Knowledge of quality control processes, costs and other techniques for maximizing the effective storage and distribution of products (equipment)

o    Knowledge of the English language as business communications medium – spelling, grammar, rules of composition, language structure, etc.