Technical & Services - Parts & Service Assistant M/F

 Join our CFAO MOBILITY Division!

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a Technical & Services - Parts & Service Assistant M/F  based : Zambia

Job description:

Reporting to the Service Manager, the incumbent will ensure achievement of Service revenue budget through accurate and timely costing all workshop jobs and dispatch of invoices to the Finance Credit team. The key responsibilities are as follows:

• Prepare job cards as per customer request and ensure timely dispatch to Foreman / Controller for production.
• Carry out accurate costing of jobs as per flat rate manual and hence achievement of departmental revenue targets.
• Work closely with the Controller to ensure daily through put is met through timely closure of all job cards.
• Manage his/her performance through active identification of training needs & participation in available training & development programs.
• Timely and accurate communication of job card billing /quotation status to Service Advisors and Supervisors alike.
• Ensure adherence to Toyota standards of costing to avoid losses.
• Attend to customers timely and courteously.
• Ensure all invoices are matched against estimates to minimize delays in payments.
• Ensure all invoices are correctly reported as per Technician defect report.
• Ensure correct filing for Job cards, Local Purchase Orders’, and related documents.
• Adhere to the New TSM Kodawari requirements related to job card processing.
• Perform any other duties that may be assigned by Line Manager.