The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position:

• Relevant qualification (Batteries and chargers)
• 5 years + industry experience, with servicing, maintenance and repair of industrial batteries and chargers
• Strong ability to manage, lead and coach a team; ability to plan, organise and control business activities and people for optimum productivity and efficiency.
• Ability to negotiate on a win-win basis.
• Highly developed communication skills with people at all levels in an organization
• Excellent customer service skills; ability to listen to, understand and resolve customer queries; sense of urgency.
• Ability to plan, develop and implement strategic objectives in accordance with department goals.
• Strong analytical ability
• Ability to grasp financial / numerical information, ability to interpret financial goals and implement actions to achieve team financial objectives.
• Strong decision-making skills & ability to use initiative and assume responsibility.
• Strong service management skills
• Consistent, visible, and proactive leadership skills; ability to make decisions, take action and apply corrective measures when required.
• Ability to build a positive team environment, to foster willingness among followers, to remove job related obstacles hindering growth and achievement.
• Ability to manage change in a dynamic environment; Ability to adapt to and accept change, new ideas, new challenges.
• Ability to grasp and interpret goals and vision and to communicate it / implement strategies effectively with evident improvement.
  Working knowledge of OHSACT, ASEC & environmental legislation

• 70% of the field service team leader recoverable time must be driven by key performance areas
  as per job profile for administrative, management and planning functions.
• The 30 % must be spent with technicians that Service/Maintain & Repair Units at Customers
• Sites by providing practical and Technical Support and assistance to the Field Service Teams.
• Conducting fleet assessment with mobile application
• Conducting customer visits with mobile application
• Customer service perceptions and satisfaction
• Profitability of service contracts including quality of machines
• Profitability of department
• Achieving Employee Morale Survey and Investors In People targets by promoting positive Team cohesiveness and motivation
• Accomplishing company strategic goals
• Technical Support to Field Service Technicians
• Health & Safety compliance, Van cleanliness.
• Health and Safety awareness in the field
• Parameter settings on installation of equipment as and when required.
• Sales Support on Demo’s and Handovers for new equipment when required.
• Aid with complex estimates, Off Hire checks, Damage Reports and present to customer.
• Assisting with Accident/Incident reports and investigations on site as and when required
• Reports for techs monthly appraisals and vehicle inspections
• Machines down time report
• Managing loss making contracts
• Equipment inspections for major repair/services
• Technician planning assistance with controllers
• Weekly Performance meetings with controllers and managing Job Cards for timeously processing in managing Open WIP Reports.
• Monthly customer meetings on performance and ways to help.
• Assisting techs on technical problems and fault findings
• Call on new businesses for labour/parts/rentals.
• Managing maintenance spend contracts and repairs done.
• Warranty processing and management ensuring timely submission and approval as set out in warranty policy.
• Ensuring Costs are managed for the Field Service Teams aligned to Departmental Budge
• Queries to solve with customers on repairs and outstanding order