AFTERSALES MANAGER H/F

Join our  CFAO MOBILITY Division !

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. 

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a AFTERSALES MANAGER H/F  based : 

Job Description :

Join CFAO Mobility Rwanda dynamic team as an Aftersales Manager and drive operational excellence!

 We're looking for a passionate leader to drive the growth of our after-sales department and deliver a first-class customer experience.

Profit Center Responsibility :

• You will establish and monitor the annual Parts and Service budget in close consultation with general management, ensuring alignment with the company's financial objectives.

• Define performance goals, both financial and quality-driven, while actively contributing to the continuous improvement of operations.

• Drive revenue and margin growth by implementing strategies that expand the customer portfolio and improve turnover.

• Closely monitor workshop performance by tracking labor efficiency, productivity, and profitability to ensure operational excellence.

•  Oversee the spare parts supply chain, managing key indicators like stock levels, order ratios, and inventory provisions, ensuring smooth and profitable operations.

Customer Satisfaction and Quality

• Lead the implementation of the KAIZEN continuous improvement process, creating a culture of quality and customer focus within your team.

• Regularly analyze the results of monthly customer surveys and take proactive steps to improve the customer experience by implementing effective countermeasures.

Team Management

• As a hands-on leader, manage and inspire your team, fostering their professional growth through structured training programs.
• Ensure the safety of your employees, providing them with the appropriate tools and equipment to operate in a safe and efficient environment.

• Oversee all after-sales operations including warehouse management, workshop activities, and vehicle assembly processes, ensuring high standards of quality and process control.