General information
Join our CFAO MOBILITY Division!
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a CUSTOMER SERVICE AGENT - EAST LONDON, SOUTH AFRICA (HERTZ CAR RENTAL) M/F based : South Africa
Job description:
To deliver exceptional customer service by assisting customers throughout the vehicle rental process, ensuring a seamless, professional, and positive experience. The Customer Service Agent is responsible for accurately processing reservations, rental agreements, vehicle handovers and returns, resolving customer queries, and promoting company products and services while maintaining high standards of customer satisfaction, operational efficiency, and compliance with company policies.
Profil request:
Requirements
Grade 12 or equivalent
Must have a valid driver’s License (code 08)
System knowledge advantageous
Own reliable transport
Previous Customer Service or Car Rental Experience
Ability to work shifts, weekends and public holidays.
Good computer skills and knowledge of Microsoft Office
Skills Required
Ability to grow branch revenue through sales
Deal effectively, openly and positively with customers
Possess problem solving skills to handle and resolve customer complaints queries
Strong administrative skills and excellent organizational skills
Ability to show initiative
Ability to work under pressure
Well-groomed and presentable
Self-motivated, reliable and confident
Meticulous / pay attention to detail
Basic knowledge of different vehicles (automatic and manual)
General housekeeping of the branch and vehicles
Able to work within a team environment in high pressure solutions
Self-motivated, reliable and confident
Strong written and oral communication skills are essential