Customer Service Agent - Hertz Rent A Car

General information

Join our  CFAO MOBILITY Division !

                           

 

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance. 

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

 

We looking for a Customer Service Agent - Hertz Rent A Car  based : South Africa

 

Job Description :

 

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - Richard's Bay Airport branch in Kwazulu-Natal.

 

 

Profil Request :

 

Requirements:                                            

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

 

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

 

Job Description:

Rental check-out – sales opportunity

Standby and changeovers

Check in of rented vehicles

Preparing vehicles

NPS