CUSTOMER SERVICES AGENT (CAR RENTAL)

General information

Join our CFAO MOBILITY Division !

logo-cfao-mobility-fr

Mobility-EN-500x167px-2

 

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a CUSTOMER SERVICES AGENT (CAR RENTAL)  based : South Africa

 

Job description:

Key focus of the role is providing excellent customer service and increasing revenue on a daily basis at our Hertz Rent A Car - OR Tambo International Airport branch in Gauteng.

Profil request:

Requirements:                                            

Grade 12 or equivalent

Must have a valid driver’s License (code 08)

Previous customer service or car rental experience advantageous

Cars+ system knowledge advantageous

Own reliable transport

Ability to work shifts, weekends and public holidays

Well-groomed and presentable

 

Skills Required:

Ability to grow branch revenue through sales

Deal effectively, openly and positively with customers

Must possess problem solving skills to handle and resolve customer complaints & queries

Strong administrative skills and excellent organizational skills

Ability to show initiative

Ability to work under pressure

Well-groomed and presentable

Self-motivated, reliable and confident

Meticulous / pay attention to detail

Basic knowledge of different vehicles (automatic and manual)

General housekeeping of the branch and vehicles

Able to work within a team environment in high pressure solutions

Self-motivated, reliable and confident

Strong written and oral communication skills are essential

 

Job Description:

Rental check-out – sales opportunity

Standby and changeovers

Check in of rented vehicles

Preparing vehicles

NPS