Summary Statement:

The purpose of this position is to provide a reliable and hard-working Debtors Controller to report to the Commercial Manager and ensure all the Company procedures and policies are adhered to, and that all the departmental objectives are met.

The individual in this role will assist with the following functions:

Driving debtors’ collections to meet required branch targets

Facilitate the resolving of customer disputes and queries

Building and maintaining good customer relations

Collaborating with sales departments to drive the collections from customers

Minimize the provision for bad debts and bad debts written off in the branch

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform essential key performance areas satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Allocation of debtor’s collections to ensure the monthly collection targets are met by inspecting the daily bank statements, bank recons and liaising with customers on a daily basis to ensure remittances are received for payments received
Managing minimizing the provision for bad debts by ensuring that, where possible, all long outstanding amounts (older than 3 months) are collected from customers. The management of customers complying with their agreed-payment terms also needs monitoring to ensure that terms are complied with, else issuing stop supplies on their accounts and notifying management in order for letters of demand to be issued
Resolving customer queries and disputes by communicating with customers regularly and providing them with supporting documentation as requested i.e. invoices, statements etc. Continued dedication to customer satisfaction and service excellence will be key
Collate and follow up on weekly disputes list for interdepartmental queries
Compiling accurate monthly debit order files and submission to National
Capturing of journal entries from interbank transfers for approval by Manager
Ensure proper and timeous communication with and responses to requests for information
Establish and maintain good customer relations and assist with difficult accounts by attending meetings with customers and reconciling the account
Ensure accurate completion and submission of new credit applications for new customer accounts to be comprehensively vetted
Assist the Commercial Manager with timeous and accurate information, recons and documentation as requested
Ensure compliance in area of responsibility to statutory regulations pertaining to good corporate governance
Ability to encourage, develop and implement operational innovation