General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a MASTER SERVICE ADVISOR based
: South Africa
Job Description :
Grade 12 qualification/ equivalent.
- 3 - 5 years’ Dealership experience in a Master Service Advisor position, preferably Toyota experience.
- Computer literacy skills and competency to make use inhouse system.
- Clean criminal record.
- A valid unendorsed SA driver's license
Profil Request :
Job Specification:
- Supervise and liaise with Foreman or Workshop Controller.
- Satisfy and meet customer needs by maintaining efficient and speedy repairs and service
- Ensure maximum sales with regards to hours
- Attend to and satisfactorily resolve customer queries
- Contact existing and potential customers to obtain additional business
- Liaise with admin regarding staff requirements and ensure that all documentation is
- completed, updated and submitted for processing
- Ensure that all vehicles are serviced and maintained to customers’ requirements
- Supervise and productively control all workshop staff
- Maintain discipline amongst workshop staff
- Assist productive staff when problems are encountered
- Liaise with key staff to ensure that deadlines are adhered to
- Authorize internal parts requisitions from productive staff
- Ensure that all work is carried out according to the franchise standards
- Ensure that all productive staff accurately record work performed on the back of the job card
- Ensure that work is carried out within the laid down flat rate times as far as possible
- Ensure that workshop policies and procedures are adhered to in respect of general admin
- function
- Ensure that all costing and claims are correct and done on a daily basis
- Ensure effective control procedures apply to all vehicles booked in for servicing
- Ensure that no vehicle leaves the workshop without payment being effected
- Maintain a high standard of housekeeping
- Ensure the tools and equipment are kept in good working order