Summary Statement:

Overseeing the aftermarket business processes at a national level. Ensuring that correct processes are implemented and followed. Coordinating aftermarket KPIs across different regions, ensuring consistency and efficiency. Monitoring performance metrics for aftermarket and implementing improvements where needed.

Key Performance Areas:

Coordination: Facilitate National results tracking and coordinate project outcomes in line with the objectives. Liaise with the regions and provide support.

Communication: Facilitate information flow among team members& stakeholders

Scheduling: Organize meetings, appointments, and tasks to meeting strategic objectives

Documentation: Maintain accurate records, reports, and project documents.

Quality control: Ensure project deliverables meet quality standards.

Reporting: Timeously completing accurate reporting

Identify inconsistencies and potential problem areas

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):
The requirements listed below are representative of the knowledge, skills, education / training, and experience required for this position. Full detail available upon request:

Required Skills:

Time Management — Managing one's own time and the time of others.

Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.

Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Service Orientation — Actively looking for ways to help people.

Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.

Judgment and Decision Making — Considering the relative costs and benefits of controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Social Orientation — Job requires preferring to work with others rather than alone and being personally connected with others on the job.

Initiative — Job requires a willingness to take on responsibilities and challenges.

Independence — Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.

 General:

Strong attention to detail

Ability to prioritize and successfully complete tasks timeously.

Interpersonal skills, strong written and verbal communication skills – ability to relate to and be accepted by people.

Ability to adapt to and accept change, new ideas, new challenges