Summary Statement:

The primary objective of the Parts Counter Sales is to conduct all transitions with customers with the utmost courtesy.  To correctly place such items in stores, ensure accurate identification of customer’s needs by means of parts catalogues and computers stock lists.  To receive and identify stock, to check goods from suppliers and implementation of discount structure as applicable.

Key Performance Areas:
(Essential Duties & Responsibilities)
To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Perform overall sales function of parts and aftermarket product sales to external and internal clients.
Answer customers' questions about products, prices, and availability.
Timeously and accurately prepare and distribute quotes.
Provide pricing guidelines and discounts pertaining to specific service agreements / major clients.
Maintain accurate records, using automated systems.
Prepare sales contracts for orders obtained and submit orders for processing.
Collaborate with colleagues to exchange information such as selling strategies and marketing information.
Read catalogues, Electronic Parts Catalogues, or computer displays to determine replacement part stock numbers and prices.
Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
Receive and fill telephone orders for parts.
Fill customer orders from stock.
Prepare sales slips or sales contracts.
Responsible for stock takes – perpetual and bi-annual.
Advise customers on substitution of parts when identical replacements are not available.
Examine returned parts for defects and exchange defective parts or process credit notes.
Responsible to accurately and timeously prepare and distribute scheduled (monthly, weekly, and daily) and ad-hoc reports as might be requested by department manager.
Responsible for timeous and accurate execution of all administrative duties related to this position.
Responsible for daily / monthly ordering of stock as per customers request/needs
Receive and count stock items, and accurately record data.
Accurate packing and unpacking of items to be stocked on shelves in stockrooms, warehouses, or storage yards.
Accurate picking of orders according to computer generated requisitioning picking slips and customer invoices.
Verify inventories by comparing them to physical counts of stock and to investigate and resolve discrepancies / adjust errors.
Store items in an orderly and accessible manner in the warehouse/ supply rooms/ storage yard or other designated area(s)
Mark stock items correctly by using appropriate labelling.
Examine and inspect security of stockroom/warehouse/storage yard and report any abnormality to the manager.
Responsible to ensure quality of customer interaction and service is exceeding internal and external customer expectations; ensure communication / feedback to customers are prompt and correct.