DUTIES AND RESPONSIBILITIES:
- Present and always promote the company image and products.
- Maintain and sustain high levels of counter image and housekeeping.
- Greet all customers promptly and professionally; and always provide excellent customer service.
- Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimise sales.
- Accurately identify the customers’ requirements with regards to their requests for parts.
- Utilise the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.
- Enter all necessary information in the inventory list and control system records.
- Advise customer of procedure for interpretation, selection payment and collection of parts.
- Follow the sales process through to installation and/or delivery to customer.
- Achieve gross profit according to Dealer budgeted targets and franchise standards.
- Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.
- Assist with the implementation of parts promotions.
- Record and enter special orders.
- Ensure effective management of cash outstanding.
- Place material in warranty parts bin area, as required.
- Return any defective parts to the warehouse.
- Effectively track all lost sales.
- Return all unsold merchandise to stock.
- Assist with all stock takes.
- Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.
- Ensure effective management of WIP reports.
- Develop and maintain a new customer business prospecting database.
- Maintain a professional customer follow-up system via planned telephone contact/ customer visits.
- Perform related or other ad hoc tasks, at the discretion of management.
- Ad hoc duties as and when required.