General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Parts Salesperson M/F based
: South Africa
Job Description :
PURPOSE OF POSITION:
- To provide a service to all-customers that will promote the profitable sale of parts and accessories over the sales counters.
- To always ensure the highest level of customer satisfaction.
MINIMUM REQUIREMENTS:
- Grade 12/ Equivalent.
- Computer literate. Excel proficiency beneficial.
- 2 years’ experience in sales and customer relations.
- At least 2-year experience in Parts Sales
- Understanding of the financial appreciation of parts beneficial.
- Technical understanding of vehicles will be beneficial.
- Good verbal and written communication skills in Afrikaans and English.
- Clean criminal record.
- Valid unendorsed driver’s license.
- Neat and professional appearance always.
- Ability to work independently without supervision, whilst maintaining a high-performance work ethic.
- Ability to be motivated and productive under pressure.
- OEM experience will be beneficial.
- Knowledge of CDK , Microcat , Panda and BSI will be beneficial.
Profil Request :
DUTIES AND RESPONSIBILITIES:
- Present and always promote the company image and products.
- Maintain and sustain high levels of counter image and housekeeping.
- Greet all customers promptly and professionally; and always provide excellent customer service.
- Effectively communicate to retail and trade customers face-to-face, via email and telephonically to optimise sales.
- Accurately identify the customers’ requirements with regards to their requests for parts.
- Utilise the company inhouse system to identify relevant information e.g. part number, vehicle, chassis number, engine number and year of production.
- Enter all necessary information in the inventory list and control system records.
- Advise customer of procedure for interpretation, selection payment and collection of parts.
- Follow the sales process through to installation and/or delivery to customer.
- Achieve gross profit according to Dealer budgeted targets and franchise standards (NB!)
- Provide excellent customer service within deadline and ensure customer satisfaction and effective CRM.
- Assist with the implementation of parts promotions.
- Record and enter special orders.
- Ensure effective management of cash outstanding as per department and company policy.
- Place material in warranty parts bin area, as required.
- Return any defective parts to the warehouse or supplier as per department rules.
- Effectively track all lost sales.
- Return all unsold merchandise to stock or supplier as per department rules and company policy.
- Assist with all stock takes.
- Notify Warehouse Supervisor of all discrepancies between inventory records and shelf quantities.
- Ensure effective management of WIP reports.
- Develop and maintain a new customer business prospecting database.
- Maintain a professional customer follow-up system via planned telephone contact/ customer visits.
- Perform related or other ad hoc tasks, at the discretion of management.
- Ad hoc duties as and when required.