To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
· Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
· Cold-calling and canvassing for new business.
· Completing call sheets – submitted on a weekly basis.
· Answer customers' questions about product ranges, prices, availability, product uses, and credit terms.
· Quote prices, credit terms and complete and submit tender documentation timeously.
· Emphasise product features based on analyses of customers' needs, and on technical knowledge of product capabilities and limitations.
· Negotiate prices and terms of sales and service agreements.
· Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
· Maintain customer records, using automated systems.
· Identify prospective customers by using business directories, following leads from existing clients, and attending trade shows and conferences.
· Prepare sales contracts for orders obtained and submit orders for processing.
Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
· Collaborate with colleagues to exchange information, e.g. selling strategies, marketing information, etc.
· Prepare sales presentations and proposals that explain product specifications and applications.
· Demonstrate and explain the operation and use of products.
· Provide customers with ongoing technical support.
· Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
Attend sales and trade meetings and read related publications in order to obtain information about market conditions, business trends, and industry developments