We are seeking a highly organized and customer‑focused Service Administrator to support efficient service operations within the branch. The successful candidate will coordinate daily service activities, prepare operational reports, manage Work In Progress (WIP), handle first‑line customer complaints, and ensure accurate DBM order opening and costing.

• Monitor service turnover, GP, and overall departmental performance to meet set targets.
• Manage WIP, warranty processes, VIY, and ensure accurate service documentation.
• Provide excellent customer service, handle first‑line complaints, and communicate job progress, costs, and delivery times.
• Support workshop efficiency through appointment scheduling, upselling activities, and adherence to Toyota’s 7‑Step Service Procedure and TSM standards.
• Conduct weekly tool checks, manage missing tool reports, and ensure accurate DBM order opening and billing.
• Vet warranty claims, prepare service reports, and contribute to debt reduction through customer engagement.
• Perform additional duties as assigned by management.