General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a SERVICE ADVISOR M/F based
: South Africa
Job Description :
MINIMUM QUALIFICATIONS/REQUIREMENTS:
To qualify for consideration, the following requirements are essential:
- Grade12/Matric with excellent technical knowledge in the Motor Industry and Motor Industry related admin experience.
Profil Request :
KEY DUTIES AND RESPONSIBILITIES:
The successful candidate will be responsible for the following:
- Supervise and liaise with Foreman or Workshop Controller.
- Satisfy and meet customer needs by maintaining efficient and speedy repairs and service.
- Ensure maximum sales with regards to hours.
- Attend to and satisfactorily resolve customer queries.
- Contact existing and potential customers to obtain additional business.
- Liaise with admin regarding staff requirements and ensure that all documentation is completed, updated and submitted for processing.
- Ensure that all vehicles are serviced and maintained to customers’ requirements.
- Supervise and productively control all workshop staff.
- Maintain discipline amongst workshop staff.
- Assist productive staff when problems are encountered.
- Liaise with key staff to ensure that deadlines are adhered to.
- Authorize internal parts requisitions from productive staff.
- Ensure that all work is carried out according to the franchise standards.
- Ensure that all productive staff accurately record work performed on the back of the job card.
- Ensure that work is carried out within the laid down flat rate times as far as possible.
- Ensure that workshop policies and procedures are adhered to in respect of general admin function.
- Ensure that all costing and claims are correct and done on a daily basis.
- Ensure effective control procedures apply to all vehicles booked in for servicing.
- Ensure that no vehicle leaves the workshop without payment being effected
- Maintain a high standard of housekeeping.
- Ensure the tools and equipment are kept in good working order
- Analyze come-backs, discuss with the productive staff responsible and institute/introduce effective remedial action.
- Liaise daily with parts department regarding outstanding parts on order and communication with customer.
- Ensure that claim parts are returned to the warranty store.
- Minimize unproductive time.
- Control issuing of consumable materials.
- Maintain and update technical knowledge and skills.
- Carry out additional duties from time to time at the discretion of management.
- Ensure that all Service Plan jobs are invoiced on a daily basis.
- Ensure that all campaign claims are invoiced daily.
- Inform customers of extra work required and prepare quotation accordingly.
- Inform customer when the vehicle is ready for collection.
- Take service bookings when required.
- Ensure authorization is obtained from customer/F.O./Lease company before commencement of all work.
- Any ad hoc admin/ other responsibilities as and when required.