General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a SERVICE ADVISOR M/F based
: South Africa
Job Description :
Minimum Requirements:
- Grade 12 qualification/ equivalent.
- 3 - 5 years’ Dealership experience in a Service Advisor position.
- Computer literacy skills and competency to make use inhouse system.
- A valid unendorsed SA driver's license with a clean record.
Practical knowledge of:
- the product range/ brand.
- training on manufacturer’s range.
- Customer Legislation and Trade practises.
- updated technical terminology and mechanical concepts.
Proficient experience in:
- a corporate motor dealer group advantageous.
- the manufacturer’s range.
- good verbal and written business communication in Afrikaans and English.
- a neat appearance, presentable and a positive, honest work ethic.
- interpersonal interaction/ relationship building with people at all levels.
- a considerate team-player.
- understanding and addressing the clients' needs.
- effective negotiation and persuasive influence.
- a good CSI record.
- a proven CE track record.
- a disciplined, deadline-driven work ethic and the ability to work under pressure.
Profil Request :
Job Specification:
- Comply with internal/ Group service standards and procedures for optimal performance levels.
- Communicate and respond to customer queries in person, via email or telephonically.
- Assist customers with enquiries, bookings, scheduling services and collection of vehicles.
- Liaise with the Foreman to ensure quality workmanship and productive control-procedures in the service department.
- Accomplish adequate daily labour sales targets to achieve monthly budgeted figures.
- Prepare and manage job cards and Technician notes with the required service details.
- Ensure that all vehicles are serviced and maintained to customers' requirements and franchise standards.
- Authorise the required parts to be ordered and follow up on outstanding parts on order.
- Provide thorough feedback to the customer regarding services done and/ or outstanding.
- Contact existing and potential customers and sell additional services e.g. maintenance plans.
- Ensure that all costs, invoices, and claims are accurately completed daily.
- Manage customer complaints quickly and effectively for optimal customer satisfaction.
- Build continuous positive customer experiences and –relationships for enhanced customer satisfaction and retention.
- Ensure that satisfactory CE levels are achieved as per manufacturing targets.
- Continuously maintain high levels of productivity.
- Any ad hoc admin/ other responsibilities as and when required.