Managerial/Supervisory
a) Implement service operational strategies to achieve set targets through continuous progress monitoring
b) Monitor the utilisation of the service budget to ensure efficiency in the utilisation of funds allocated
c) Supervise the Service team to ensure a motivated and high performing team in the delivery of quality and timely service to the customers
d) Track and analyse key performance indicators to understand performance status and provide countermeasure where there are gaps
e) Build healthy relationship with other departments in the branch through communication and exchange of ideas to ensure smooth interdepartmental operations
f) Mentor and coach Service staff and recommend them for scheduled trainings to improve their skills
Operational Responsibilities
a) Oversee operations of the workshop to obtain maximum utilisation of automotive equipment and prevent operational delays in the section
b) Resolve critical customer complaints to mend broken trust and enhance customer retention
c) Monitor daily service sales to ensure performance is on track as per set targets and introduce action plans when below target
d) Provide a safe and conducive working environment in line with the Kaizen guidelines to eliminate risks associated with noncompliance with Anzen regulations
e) Review work flows to increase the productivity of the Service team
f) Study the Voice of customer (VOC) report to understand customer satisfaction levels through Customer Service Index and provide solutions where there are gaps
g) In collaboration with the marketing team, implement marketing activities relating to services available to grow sales and create awareness
h) Report on the performance of the branch under the 3S across all brands, detailing gaps and possible solutions, to ensure all the brands represented in the branch are well informed on the performance in a timely manner
Skills, knowledge & experience
a) Bachelors’ Degree in engineering or other relevant field from a recognized institution.
b) 5 years of experience in a motor vehicle workshop with at least 2 years in a supervisory position
The job opening will close on 30th September 2024.