Summary Statement:

The purpose of this position is to ensure the quality and timeous performance of technical work carried out by workshop-based technicians / mechanics and assistants.

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

Meeting set targets in terms of technical work to be carried out: services, rework and PDI inspections

Overall responsibility to manage the team reporting to this position (manage team by means of continuous technical assistance / coaching and on-the-job training to all technical team members; overall responsibility to ensure quality of service; ensure optimum response time and professional service at all time; evaluation of technicians’ training needs and ensuring lack of knowledge / skills are addressed; perform quality checks on work carried out; ensure required turn-around times are adhered to; supervise quality and completion of appropriated apprentice modules; etc.)

Sound financial management of team in line with budget and department strategic objectives (ensure all company policies and set targets are met in the following areas: rework, work in progress, labour recovery targets, team and department GP and contribution, management of consumables and other overheads, etc.).

Ensure OHSACT requirements are met on own and customer premises and that all regulations are adhered to.

Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to colleagues and customers, ensure internal and external CSI targets are met, etc.)

Ensure team contributions are focused to grow department in line with company requirements.

Operational innovation.