General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Comprising the most extensive vehicle retail network in Africa, we provide all mobility-related sectors with a multi-brand offer, partnering with global automotive manufacturers : sales of new and used vehicles, short or long-term rentals, fleet management and maintenance.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines, coaches, lorries, handling equipment, tyres and spare parts. Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Admin Clerk M/F based
: South Africa
Job Description :
PURPOSE OF POSITION:
To assist in the daily duties in respect of administration, general office work and customer liaison.
Minimum Requirements:
- Grade 12 qualification/ equivalent.
- Three to four years clerical experience, preferably in the motors industry, with a technical orientation.
- Clean criminal record.
- Good verbal and written communication skills in English.
Profil Request :
Job Specification:
- Assistance to frontline staff
- To upload all job cards on IMSAF system daily and assist with costing.
- To welcome customers and have them attended to efficiently and promptly.
- To answer all telephone calls efficiently and promptly and to control all calls in a manner, which enhances the company’s image in the market place.
- To ensure effective control procedures apply to all vehicles booked in for service.
- To check, sort, file and record on computer invoices, job cards, and warranties and to check that all information reflected therein is correct and that all relevant documents are attached.
- To check all job cards for warranties and/or outwork and oil.
- Obtain prices for outwork if necessary.
- To produce invoices from job cards by doing computer input.
- To follow-up on any queries and to supply copy invoices promptly when necessary.
- To check and summaries work in progress monthly.
- To batch daily invoices and credit notes and compare to computer total.
- To obtain authorization to process credit notes.
- To ensure correct allocation of parts and labour if necessary.
- To calculate refunds due to customers on receipt of credit notes from the manufacturer if necessary.
- To check and correct vehicle data.
- To process branch claims and print submission if necessary.
- To assist with Warranty Claims.
- Maintain filing system that is efficient and effective.
- Assist with costing of each transaction.
- Assist with customer complaints and queries and maintain feedback sheets.
- Ad hoc admin/ other responsibilities as and when required.