General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Aftermarket Administrator M/F based : South Africa
Job description:
The purpose of this position is to provide an accurate and reliable administrative support function to the Maintenance
Managers; to analyse and control all aspects of Aftermarket department administrative policies and practices, to
implement and uphold actions in line with company strategic objectives, to maximise efficiency and ensure the
department is operating according to set targets and in line with operational requirements.
Profil request:
To perform this job successfully, the appointed individual must be able to perform each essential duty / key
performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed /
supplemented to accommodate business needs from time to time:
• Overall responsibility to ensure administrative tasks related to financial aspects of the Aftermarket
department’s business operations are completed correctly and timeously:
o Work In Progress: monitor and manage the team efforts and process of closing jobs to ensure
WIP is at all times within acceptable parameters / limits; checking with controllers why jobs older
than set parameters / time frames are still open; assist with resolving issues relating to closing such
jobs; reviewing, implementing and continuously developing processes related to WIP to ensure it
is managed within acceptable parameters; ensures accuracy of data captured - analyse and correct
accuracy of data captured on WIPs & WIP invoicing
o Debtors: overall contact person for debtor’s department – receive, distribute to foremen / product
support engineer(s) and follow up on debtors’ queries / requests for assistance, prepare and submit
feedback either verbally or written to debtor’s department and Aftermarket Managers.
o Creditors: overall responsibility to assist Aftermarket Managers to ensure Aftermarket department
creditors are managed in line with company policy and requirements: check the reconciliations for
outstanding invoices – follow up on those and ensure the outstanding invoices are received,
processed and prepared for payment; clear the purchase awaiting invoices report.
o Labour Recovery: monitor labour sales per technician, ensure that labour recovery data is
captured and inputted daily by the controllers to ensure accurate information is available at all
times.
o Analyse and identify loss-making Aftermarket contracts; escalate these for attention of the
Aftermarket manager to analyse and identify machines working overtime without the hours being
invoiced; escalate these for attention of the Aftermarket managers
o Analysing and correcting accuracy of data captured on WIPs & WIP invoicing
o Ensure the warranty claims process is done accurately and submitted timeously, ensure recovery
of warranty claims are tracked and managed – drive the product support engineers regarding this
matter
o Invoice excess hours
o Load new contracts.
• Responsible to assist Aftermarket Managers, Product Support and Controllers to ensure quality of service
regarding fleet Aftermarket (ensure optimum response time and professional service at all times, evaluation
of controllers and other administrative staff development needs and ensuring lack of knowledge / skills are
addressed, provide on the job training and development of controllers and other administrative staff, etc.)
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