Summary Statement:
The purpose of this position is to ensure the achievement of Material handling Workshop Aftermarket Sales targets and objectives aligned with business objectives and GP targets. To ensure achievement of new business objectives, managing and expanding existing client base through personal performance and customer relationship management.

The individual in this role will be responsible for the following functions:

Material handling New and aftermarket sales regionally, Western Cape.

The promotion of aftermarket services and value – added products in line with company targets and objectives to increase Revenue growth and profitability.

Managing a positive Customer experience and satisfaction.

Targeting and conversion of New Business accounts in the After Sales Departments.

Site assessments, and Solution driven for Workshop on site servicing, repairing and installing.

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:

• Promotion and selling of Doors, Docks, Lifts, Aftermarket services, Parts, Accessories, Engineering.
• Overall responsibility to achieve sales, growth and profitability targets in assigned sales territory.
• Contact lost Clients, existing Clients and New clients to discuss their needs, and to explain how these needs could be met/achieved.
• Inform and resolve customers questions about products, prices, availability, product uses.
• Quote prices, and other specifications.
• Emphasize product features based on analysis of customers' needs on technical knowledge of product and servicing capabilities.
• Prepare sales contracts for orders obtained and submit orders for processing.
• Assist with resolution of debtor's disputes and assist with cash collections.
• Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new clients.
• Overall responsibility to ensure quality of Customer interaction and service- ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of clients business and unique needs and challenges.
• Drive customer service excellence, ensure good communication with customers, develop and implement strategy to ensure proper/scheduled cover of assigned territory, developing partnerships with a tailor-made solution for clients, evaluation of own development needs and ensuring lack of skill addressed.
• Sound financial management of deals in line with Budget and company strategic objectives.
•  Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, quote register, etc.
• Preparation and presentation of reports when required.
• Participative responsibility to grow departments in line with company requirements.
• Overall responsibility to ensure quality of interaction with internal and / or external clients.
•  Maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / request to client.
• Ability to develop and implement operational innovation by providing innovative solution offerings to Customer challenges.
• Assist with Parts stock take exercises when required.
• Time management and planning skills.