Summary Statement:

The purpose of this position is to provide and assist the Branch and aftermarket team to ensure that best management practices are followed in the areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions in line with company strategic objectives. 

Key Performance Areas:

To perform this job successfully, the appointed individual must be able to perform each key performance area satisfactorily.

 This list of key performance areas is not exhaustive and may be changed to accommodate business needs from time to time:

·       Identify chargeable work on off hire Rentals

·       Ensuring that all rental equipment has a valid load test 

        certificate

·       Identify areas of risk and complete site surveys for Short-            term rental

·       Establish and maintain good customer relations and drive              customer service excellence

·       Selling of Driver training.

·       Inform and resolve customers' questions about products,              prices, availability, product uses.

·       Quotes to be done in conjunction with the technical team              and Quotation clerk.

·       Overall responsibility to meet growth / market share                    increase objectives; responsible to analyse, prepare and              successfully implement strategy to target and convert new            business accounts.

·       Overall responsibility to ensure quality of customer                      interaction and service – ensure that customer expectations          in all regards are exceeded by building and nurturing                    partnerships based on a thorough understanding of the                client’s business and unique needs and challenges (drive              customer service excellence, ensure good communication            with customers.)

·       Responsible to ensure mutually agreeable solutions to                  problems experienced by customers are reached and                    prompt actions / delivery on promises are performed.

·       Preparation and presentation of reports as and when                    required.

·       Overall responsibility to ensure administrative procedures            are followed correctly; responsible to ensure administrative          duties are performed accurately and timeously;                           maintenance of customer records, etc.

·       Ensure proper internal customer service and prompt and              courteous communication is developed and maintained with          other departments.

·       Participative responsibility to grow department in line with            company requirements.

·       Participation in team/department meetings and                            development/training initiatives to ensure that the                        aftermarket team functions as an efficient resource for the            company.

·       Overall responsibility to ensure quality of interaction with              internal and / or external clients (maintain proper                        communication and joint resolution of problems, ensure                prompt and accurate responses to queries / requests for              assistance).

·       Ability to develop and implement operational innovation.