Bodyshop Reception Supervisor

General information

Profil request:

Main responsibilities for the role;

Managerial/Supervisory

a)       Implement operational workflow processes to ensure smooth operations within the reception team.

b)       Supervise the reception team to ensure efficient service delivery to the customers.

Operational Responsibilities 

a)       Maintain a clean and orderly Bodyshop reception as well as vehicle reception area through compliance with 5S, for enhanced workplace safety and to create a conducive work environment.

b)       Maintain and update Work In Process (WIP), Cash sales and debtors report to ensure all are within the set standards.

c)       Build healthy relationship with other departments in the branch through communication and exchange of ideas to ensure smooth interdepartmental operations

d)       Maintain and update process boards at the reception to ensure they capture all the information as is and tally with the floor control board.

e)       Identify customer needs and communicate these to the Bodyshop Controller/Quality Controller to fix it right first time and deliver the vehicle within the promised time.

f)        Attend to escalated customer related issues to ensure solutions are implemented in a timely manner for minimal disruption to business operations and support customer retention.

g)       Establish and maintain customer relationships for both existing customers and prospective clients through provision of excellent customer service.

h)       Participate in the departmental marketing activities to enhance efficiency and effectiveness in the creation of awareness.

i)         Facilitate effective communication to customers on repairs done, additional work done and defect report while handing over the vehicle to the customers. 

j)         Ensuring immediate collection of completed units and sharing reports on the same to the Bodyshop Manager.

k)       Facilitating follow ups on cash quotations to increase estimate conversion.

l)         Sharing daily WIP reports on new units in the workshop.

m)     Examine the Voice of customer (VOC) report to understand customer satisfaction levels through Customer Service Index and provide solutions where there are gaps

 Knowledge/Skills & Experience

a) Degree/Diploma in Mechanical Engineering/Automotive engineering or Business management or other relevant field 

b) 5 years of relevant working experience in a motor vehicle workshop with at least 2 years in a supervisory position

The job opening will close on Friday 15th August 2025.