To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

Overall responsibility to schedule, plan and communicate to technician’s service activity to relevant staff member(s) and customers; dispatching of technicians to attend to breakdowns, services, load test, PDI, rebuild, engineering, booking of all jobs on mobile tech
Facilitating customer calls, complaints, and queries; ensure it is followed through and communicate process / result to customers
Plan & arrange for machines to come to the workshop, assign technician, follow through until machine is delivered
Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)
Ensuring technicians achieve labour recovery = >80%
Ensuring that the team achieves predetermined targets
Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
Processing of Service, Maintenance Agreements (as and when required), updating of records on Autoline system. Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices and managing service schedules might be added to this area of responsibility.
Assisting team leader / foreman to keep service schedules within set parameters by proper planning and scheduling of technicians / mechanics to carry out services.
Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or team leader / foreman
Processing of creditors invoices, creating order numbers
Submitting of tax invoices and job cards to customers for chargeable & maintenance work
Preparing quotations, submitting, following up with the customers and submitting to team leader / foreman to follow up on order numbers 
Resolve debtors’ queries and follow through until resolved
Resolve creditors queries and follow through until resolved
GPS amendments to be done weekly, business & private trips respectively
Processing of technician’s overtime
Ordering of parts & following up with relevant supplier
General administrative duties (emailing, filing, reports, etc.)
Maintaining and updating information on database