General information
Join our CFAO MOBILITY Division !
MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS
Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.
Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.
Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer.
We looking for a Customer Relations Coordinator M/F based : Uganda
Job description:
Job purpose
To support in the operations of the Customer Relations department with key focus in ensuring customer experience and satisfaction through relationship building, effective management of customer feedback while ensuring effective coordination of the outsourced staff in line with business requirements.
Profil request:
Main responsibilities
Outsourced team (Call center and reception staff) supervision and performance management.
Database management, including monthly Audits and customer profiling (Know-Your-Customer) to inform analysis and business activity proposals.
Relationship building activations; both internal and external of the business. This includes in-house and external customer engagements to support customer experience.
Weekly reporting and uploads of Customer Relations Management Key Performance Indicators in the main business portals.
Loyalty Program Management in addition to program's expense tracking.
Corporate mail Management through timely response enforcement and conversion tracking.
Educational qualifications
Bachelor’s degree in business administration or any other business-related discipline.
Specific experience, knowledge & skills required
• At least 3 years' experience in a customer service or marketing role.
• Experience in the hospitality industry will be an added advantage.
• Communication proficiency.
• Product and service knowledge.
• Tech savvy with proficient computer skills and a working knowledge of CRM systems.
• Management skills.
• Interpersonal skills.
• Teamwork.
Behavioral & specific personal attributes
• Relationship building capabilities.
• Innovation and change management.
• Negotiation and influencing abilities.
• Results driven.
Please attach your curriculum vitae and academic transcripts/certificates as one document.
Je me crée un espace candidat
