Desktop Support: IT 1st Level M/F

Join CFAO South Africa !

CFAO South Africa is a key player in South Africa’s mobility market.
With more than 7,200 colleagues and over 160 sites, CFAO South Africa offers vehicle and truck sales and rentals, supply chain solutions, logistics management, material handling, automotive assembly, and the import and export of automotive components.

We are a regional division of the pan-African business CFAO Group, headquartered in France and a wholly owned subsidiary of Toyota Tsusho Corporation in Japan.

CFAO South Africa has a strong expansion vision in South Africa, while supporting CFAO Group's expansion strategy into the African continent in the automotive sector and other sectors,  including healthcare and renewable energy.

We are a significant contributor to the support, development, and growth of the automotive industry in South Africa and across Africa.

we are looking for    Desktop Support: IT 1st Level M/F   based:   South Africa

Job description:

We have an exciting and challenging opportunity for an experienced and suitably qualified Desktop Support Technician to join CFAO Holdings South Africa.

This is a locally based permanent contract in Johannesburg, South Africa.

This position will provide first‑ and second‑line on‑site desktop support to Head Office users, ensuring reliable operation of Windows 11 workstations, standard business applications, and office IT equipment. The role is hands‑on and focused on delivering efficient, professional end‑user support within a corporate Head Office environment.

Required profile :

Experiential and Educational Requirements

• Grade 12 / Matric
• Relevant IT qualification (advantageous)
• CompTIA A+ or Microsoft certification (advantageous)
• 2–4 years’ experience in a desktop or IT support role
• Proven experience supporting Windows 11 in a corporate environment
• Experience providing on‑site support in a Head Office environment

Essential duties and Responsibilities

• Provide on‑site desktop and technical support to Head Office staff
• Diagnose and resolve Windows 11 operating system issues
• Support desktops, laptops, printers, monitors, docking stations, and peripherals
• Troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive)
• Assist users with Teams meetings and AV/conferencing equipment
• Log, track, and resolve incidents via the IT Service Management system
• Resolve issues within agreed SLAs and escalate where required
• Build, configure, deploy, and refresh Windows 11 desktops and laptops
• Perform fault diagnostics and hardware replacements
• Maintain accurate records of IT hardware assigned to users
• Follow IT standards, security policies, and procedures
• Maintain basic support documentation and contribute to knowledge articles