Equipment Aftersales GM M/F

 Join our CFAO MOBILITY Division!

MEETING THE MOBILITY NEEDS OF BUSINESS & INDIVIDUALS

Mobility is one of the keys to development on the Continent.
We must constantly fi nd the most efficient mobility solutions for the greatest number of people.
Wherever we operate, we need to move from selling vehicles to providing mobility solutions for everyone.

Our Offer includes the complete automotive offering , including, two-wheelers, marine engines,coaches, lorries, handling equipment, tyres and spare parts.                                                           

Our production and assembly sites in Africa are a shining example of our commitment to actively support industrialisation in the region and creating an affordable offer. 

We looking for a Equipment Aftersales GM M/F  based : Kenya

Job description:

The Equipment Aftersales General Manager is responsible for the strategic, operational, and people leadership of the After-Sales function, covering spare parts, workshop operations, and customer quality. This role ensures financial performance, customer satisfaction, occupational safety (ANZEN), and continuous improvement (KAIZEN) across all activities.

Key Responsibilities

1. Business Development

Define and monitor the annual budget for the Equipment After-Sales department.
Develop growth strategies and set operational objectives.
Establish and track customer service standards and satisfaction KPIs.
Deploy quality plans and ensure compliance with warranty and service commitments.
Drive initiatives to increase revenue and strengthen customer loyalty.
Promote a strong brand image through a premium after-sales experience.
Analyze performance and implement targeted sales and service actions.
Oversee spare parts stock management, supplier relationships, and procurement quality.
Ensure parts availability, workshop responsiveness, and high levels of customer satisfaction.

2. Operations Excellence

Supervise all operational flows: order processing, procurement, storage, delivery, and inventory.
Optimize workshop productivity and labor profitability.
Enforce strict compliance with workplace safety standards (ANZEN): procedures, equipment,  and safety culture.
Lead the implementation of KAIZEN principles: team involvement, problem-solving, process improvement, and performance tracking.
Promote a culture of cost efficiency, quality control, and operational excellence.

3. Organization & Team Leadership

Structure and manage Parts & Service teams for sustainable, long-term performance.
Define and monitor individual and collective KPIs.
Foster a culture of commitment, customer focus, and safety awareness across all teams.

4. People Development & Training

Supervise operational and administrative staff across Parts & Service departments, including regional branches.
Implement continuous training programs on technical updates, OEM compliance, safety, and service excellence.
Drive cultural transformation toward a continuously improving, customer-centric organization.