The purpose of this position is to assist the business to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures and actions, promoting a customer-oriented service and to implement and uphold actions in line with company strategic vision.

Key Performance Areas

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

• Inspect maintenance machines and ensure that company quality and productivity standards are achieved within the assigned territory.
• Driving Chargeable work daily.
• Generating & costing of chargeable quotations
• Investigate rework and machine service history
• Identify possible areas of risk, report site or application irregularities,
• Customer interaction with the goal to increase customer satisfaction levels.
• Reduce current costs on maintenance provision.
• Drive quality in the Maintenance Department.
• Drive customer service excellence (build and develop strong, loyal relationships with internal and external customers, foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers, ensure internal and external CSI targets are met, etc.)