The purpose of this position is to assist the team of LMI to ensure best management practices are followed in all areas of responsibility regarding meeting key performance criteria, service delivery objectives, procedures, and actions, promoting a customer-oriented service and to implement.

Key Performance Areas: (Essential Duties & Responsibilities)

Overall responsibility to schedule, plan and communicate LMI service activity to relevant staff member(s) and customers

Dispatching of LMI to attend to load testing.

Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers

Ensuring that team achieves predetermined targets

Foster and maintain dedication to service excellence in every aspect of work carried out

Ensure timeous feedback / communication to customers

Processing of Service Agreements (as and when required), processing of invoices, creating order numbers, updating of records on Kerridge system

Ensuring that jobs are opened and closed as per company standards, accurate and timeous processing of invoices.

Generating order numbers for both internal and external customers, accurate and timeous processing of LMI time sheets, etc.).

Depending on the specific team the controller is placed in, various specific administrative tasks relating to invoices.

Managing service schedules might be added to this area of responsibility.

Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support/ foreman.

General administrative duties (following up with customers for order numbers, typing of quotations, faxing, filing, reports, etc.).

Required Minimum Knowledge, Skills Education / Training and Experience Requirement(s):

3 years relevant experience

Business Administration tertiary qualification

Advanced / Expert Computer literacy in MS Outlook, Word and Excel

Experience working on the Kerridge system

Maintaining and updating information on database

Tertiary qualification in business administration

Required Certificates, Licences, Registrations:

 Grade 12 / Matric or Business Administration tertiary qualification

Code 8 driver's licence