The Administrator – Service Operations is a key role that ensures seamless management and delivery of fleet-related services under operating lease agreements for LOXEA’s corporate customers and smaller mining accounts. This position involves contract administration, service planning and maintenance, courtesy vehicle management, service inspections, and relationship management for this portfolio, working closely with the Administrator – Key Accounts, who manages insurance, road tax, and end-of-contract inspections for the whole.

• Review, abstract, and manage lease agreements for all corporate and smaller mining accounts to ensure compliance
  with terms and conditions.
• Maintain accurate and up-to-date lease records in the database, tracking critical dates such as deliveries, renewals, terminations, and modifications.
• Support the onboarding of new customers in the portfolio, ensuring vehicle records, documents, and service schedules are set up from delivery.
• Prepare and maintain a forward service plan for all vehicles in the portfolio based on mileage and time intervals and share upcoming service schedules with customers in advance.
• Coordinate and schedule routine service maintenance and repairs for portfolio vehicles.
• Use fleet management software (MTC Pro) to track maintenance histories, schedule services, and monitor compliance with maintenance schedules.
• Arrange and manage the provision of courtesy vehicles for portfolio customers during maintenance or repair periods, ensuring that LPOs are secured for all related insurance courtesies from the broker.
• Serve as the primary point of contact for corporate and smaller mining customers, addressing inquiries related to service operations, contracts, and vehicle management.