Leadership and Team Management
• Lead a diverse team of technicians, artisans, apprentices, and support staff.
• Foster a professional and accountable work culture focused on performance, development, and
continuous improvement.
• Ensure compliance with company policies, disciplinary processes, and team engagement
practices.
• Implement skills development, coaching, and succession plans.
2. Profit and Loss Management
• Oversee maintenance financial performance and ensure adherence to profitability targets.
• Monitor income, expenses, and labour recovery to improve gross margins.
• Identify and execute initiatives to drive revenue growth and cost containment.
• Support the General Manager in monthly financial reviews and strategy alignment.
3. Operational Excellence and Compliance
• Plan, coordinate, and oversee the execution of maintenance activities, ensuring alignment with
quality, safety, and delivery standards.
• Manage service, maintenance and repair workflows from job card creation to final delivery and
invoicing.
• Drive adherence to production schedules and operational KPIs using lean and PDCA principles.
• Ensure compliance with internal processes and external regulations (ISO, OHS and ASEC).
4. Resource Optimization and Cost Management
• Optimize labour, equipment, and material usage to enhance department’s efficiency.
• Review and manage Maintenance department overheads and consumables usage.
5. Quality Control and Assurance
• Enforce OEM and internal quality standards across all field service activities.
• Ensure first-time quality and reduce rework through inspections, audits, and root-cause analysis.
• Investigate customer complaints and quality issues and implement corrective actions.
6. Budgeting and Financial Responsibility
• Develop and manage the annual Maintenance department budget in collaboration with Finance.
• Align expenditure with revenue targets and operational goals.
• Monitor actuals vs. budget monthly and implement corrective actions where needed.
• Ensure timely GRN processing, accurate job costing, and job closure.
8. WIP Management
• Track WIP ageing daily and escalate issues that may impact month-end financial cut-offs.
• Coordinate with finance, parts, and maintenance teams to resolve issues such as parts delays or
GRN issues.
• Proactively monitor aged WIP and take corrective actions to reduce carry-over jobs.
• Ensure all job cards are opened, updated, and closed within set timelines to support accurate
revenue recognition.